Events Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in tracking Events revenue.
• Finalize and distribute Banquet Event Orders (BEOs) for all events within the 10-day forecast to internal departments.
• Distribute Daily Events reports to ensure effective communication across departments.
• Answer phones and route Events sales inquiries to the appropriate Sales Manager.
• Create and communicate event resumes for small group bookings.
• Ensure that reader boards are updated daily with current event space information.
• Maintain the Group Transportation Log and communicate with carrier.
• Processing Marriott Bonvoy Points and eBonus Points.
• Producing breakfast and dinner vouchers as well as menu cards.
• Aid the Events team with promotional mailings, file maintenance, and organizing sales materials.
• Follow up on special banquet event arrangements from Director, to ensure compliance.
• Maintains regular attendance, is consistently on time and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

• Experience with Marriott FSPMS is required.
• Additional experience with CI/TY is required.
• Strong knowledge of Microsoft Excel is preferred.
• Must be detail oriented with a focus on accuracy, timeliness and thoroughness.
• Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers.
• Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time.
• Associate Demonstrates Excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service.
• Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making.
• Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS

• A high school diploma or general education degree (GED); and/or experience in a hotel or a related field preferred.
• At least 2 to 3 years of progressive experience in a hotel or related field preferred.
• College course work in a related field helpful.