Events & Custom Fabrication Sales Project Manager

Job Summary / Essential Functions

The Events & Custom Fabrication Sales Team is a primary point of contact between the company and our customers. The Events & Custom Fabrication Team helps to determine customer needs and recommend appropriate products and solutions. They respond to new and existing customer inquiries and perform some business development outreach. The Team delivers excellent customer service to grow the customer base and elevate the community's perception of the brand. They engage in a variety of tasks such as answering the phone in a consistent, professional, and courteous manner; ensuring the delivery of personalized customer service through timely quotations/bids and accurate sales orders and invoices; conducting site visits to assess client needs, gathering information for jobs, and drafting service agreements. In some cases they plan and execute their own jobs while in other cases they work with additional internal subject matter experts and the logistics department. For Custom Fabrication jobs they work closely with the Design and Engineering team and with the Fabrication staff to ensure that client needs are met and internal processes followed. The Events & Custom Fabrication may also coordinate pickups, deliveries, and installations in conjunction with relevant departments and provide routine backup for the Retail Department. Ultimately, the Events & Custom Fabrication must perform efficiently in a fast-paced environment and demonstrate excellent problem solving and decision making skills, while consulting with internal subject matter experts as needed.

Qualifications

• 2+ years of experience in Customer Service/Sales related roles
• At least one year of experience
• Technical lighting experience, technical audio experience.
• Event setup experience
• Event planning experience preferred.
• Computer literate and comfortable using a computer and smartphone for various tasks.
• Preferably proficient in Google Workspace (formerly known as G Suite).
• Knowledge of QuickBooks and/or Windward Software a plus
• Knowledge of OSHA safety guidelines and practices preferred
• Preference given to those with a proven ability to safely run, maneuver, navigate, and drive vehicles or mechanized equipment such as forklifts, pallet jacks, personnel lifts, passenger vehicles, and box trucks.
• Valid Driver’s License with acceptable driving record and reliable transportation required.
• Ability to work in schools and military installations without restrictions required.
• Ability to perform the essential functions of the job as outlined in the job summary above and meeting the physical requirements below.

Physical Abilities

• Able to work steadily at a computer for long periods of time
• Perform physical activities that require considerable use of your hands, arms and legs, and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials for a prolonged period of time
• Able to visually inspect equipment and use fine motor skills to assemble/disassemble equipment
• A steady energy level and a calm demeanor
• Able to stand and/or walk for long periods of time
• Able to operate hand and power tools
• Able to lift at least 50 lbs without assistance
• Able to frequently climb and descend stairs and ladders
• Able to work safely at heights