Events and Experience Sales Manager

Essential Responsibilities

• Sell and plan events and experiences held at the CIA.
• Communicate and provide site visits and meetings with clients to prepare for their event and create client proposals and contracts.
• Collaborate with relevant departments to ensure successful event execution and client satisfaction.
• Create promotional sales pieces to include menu, pricing, and logistics.
• Be present for large events to ensure all details are communicated and executed appropriately.
• Provide friendly and courteous customer service in all forms of communication and client visits.
• Lead the planning and delivery of VIP and special-request experiences, ensuring a high-touch guest experience and effective coordination with key internal and external stakeholders.
• Serve as the primary client relationship lead, ensuring alignment between client objectives, CIA standards, and internal stakeholders throughout the event lifecycle.
• Upsell additional services to enhance the bottom line, i.e. tour fees, room rentals, a/v charges, continental breakfasts, beverage upgrades, etc.
• Oversee communication with CIA Catering, Restaurant Chefs, Maître D’s, Assistant Restaurant Managers, Welcome Center, Admissions Office, Copy Center, Audio Visual Technician and Accounting to ensure smooth flow of customer visits.
• Properly book all events using the proper software channels including OpenTable, Tripleseat and 25 Live.
• Oversee and ensure deposit and final payments for CIA Catering groups and Restaurant groups.
• Support the coordination of events and experiences as it pertains to guest chefs, themed events, reservations, generating BEO’s, proofing menus and coordinating all the extra details associated with individual events.
• Act as a liaison between clients and operational teams as appropriate.
• Create and prepare accurate catering proposals for potential customers, ensuring that the events and experiences match the profile of the event in terms of product selection and budget.

Required Qualifications

• Associate’s Degree in Hospitality Management, Hotel/Restaurant Management, or closely related field or combination of education and experience equivalent.
• Minimum of three (3) years working experience in Catering or Hospitality Management or closely related field.
• At least two (2) years of previous event sales experience is required.

Preferred Qualifications

• Knowledge/experience working in the travel and tourism and/or hospitality business.
• Certified Meeting Professional (CMP) preferred.

Required Skills

• Ability to effectively work within multi-disciplined work teams to respond to business needs.
• Strong analytical, problem-solving and conceptual skills.
• Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
• Excellent written and verbal communication skills required.
• Demonstrated ability in organizational, time management, problem solving and interpersonal skills.
• A proven, consistent track record showing the ability to work with all levels within an organization.
• A high level of energy and self-motivation.
• Strong computer experience, which must include abilities to work effectively with MS Office suite products, i.e. Word, Excel, PowerPoint.
• Strong customer service skills.
• Detail oriented and thorough.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

Benefits

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan with high employer contributions, a generous paid time off program, and more!