Event Technician (Part Time Casual), Audio Visual - Los Angeles Marriott | Burbank Airport

About the Role

A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Equipment Operation: Ensures flawlessly executed events through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Customer Service: Exceeds the expectations and needs of internal and external customers. Maintains positive client relationships through effective communication. Meets with guests on-site to ensure their needs are met and equipment is functioning properly. Monitors events and checks in on customers throughout the day. Fosters the hotel/client relationship.
• Technical Ability: Demonstrates basic operational ability to troubleshoot and resolve equipment and software issues. Handles challenges and changes in a timely and professional manner.
• Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses equipment sheets to determine setup and strike requirements. Interacts with staff and outside vendors for equipment needs. Increases revenue through floor up-selling techniques. Works with clients to finalize invoices and completes order entries in Navigator as needed.

Requirements

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members operating Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

Physical Requirements

Team members must meet the following physical demands to successfully perform essential job functions. Reasonable accommodations may be made for individuals with disabilities.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting Requirements:
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying Requirements:
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual Requirements:
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling Requirements:
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Frequently*
  • Over 100 lbs: Occasionally

*Activities performed without assistance.

Work Environment

• Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions vary from moderately quiet to noisy. Team members use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Work may occur at multiple hotel locations. Irregular hours, on-call status, and weekend/holiday work may be required. Adherence to appearance guidelines is mandatory.
• Warehouse: Work is performed at event venues and in a warehouse environment with exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions vary from moderately quiet to noisy. Team members may use high-end audio-visual equipment and electrical components. Irregular hours, on-call status, and weekend/holiday work may be required. Adherence to appearance guidelines is mandatory.

Pay

Hourly pay range: $23.00 - $24.00. Compensation is determined based on qualifications, location, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. View benefits options for employees worldwide.

Encore is committed to fostering a welcoming culture that celebrates unique strengths and differences. View details on our commitment to inclusivity and belonging.