Event Technical Specialist (Part Time Casual), Audio Visual - Los Angeles Region

About the role

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Responsibilities

• Equipment Operation
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
  • Troubleshoots technical issues and resolves problems quickly as they arise.
  • Complies with all Company security and safety measures and ensures equipment is secure from theft and/or damage when in use.
• Customer Service
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
  • Understands and fosters the hotel/client relationship.
• Training/Staff Development
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
  • Develops self as subject matter expert in discipline of specialty.
  • Stays current with technology and industry trends.
• Event Supervision
  • Performs advanced work (pre/during/post event) with operations team members.
  • Supervises and directs other technicians during an event.
• Equipment Maintenance
  • Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
  • Performs inventory and forecasting of equipment needs.

Requirements

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3–4 years of customer service or hospitality experience is preferred
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program
• Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management
• Strong customer, client and coworker interface experience and abilities
• A valid driver’s license is required for team members in positions that may operate Company vehicles; additional DOT requirements may apply if applicable
• Must be able to lift 50 lbs

Competencies

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

• Time-based demands
  • Sitting: 2–3 hours
  • Standing: 4–5 hours
  • Walking: 4–5 hours
  • Stooping: 2–3 hours
  • Crawling: 2–3 hours
  • Kneeling: 2–3 hours
  • Bending: 2–3 hours
  • Reaching (above your head): 2–3 hours
  • Climbing: 0–1 hours
  • Grasping: 4–5 hours
• Lifting requirements
  • 0–15 lbs: Continuously
  • 16–50 lbs: Frequently
  • 51–100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying requirements
  • 0–15 lbs: Continuously
  • 16–50 lbs: Frequently
  • 51–100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual requirements
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling requirements
  • 0–15 lbs: Continuously
  • 16–50 lbs: Frequently
  • 51–100 lbs: Frequently
  • Over 100 lbs: Occasionally

Work Environment

• Hotel environment
  • Work is performed in a hotel/convention center with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
  • Working conditions vary between moderately quiet to noisy volumes.
  • Exposure to heights via lifts and ladders; use of high-end audio-visual equipment and electrical components.
  • May be asked to work in multiple hotel locations.
  • Irregular hours and on-call status including days, evenings, weekends, and holidays.
  • Must adhere to appearance guidelines as defined by Encore based on individual hotel or representation of hotels in that city or area.
• Warehouse environment
  • Work is performed at event venues as well as in a warehouse environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
  • Working conditions vary between moderately quiet to noisy volumes.
  • Use of high-end audio-visual equipment and electrical components.
  • Irregular hours and on-call status including days, evenings, weekends, and holidays.
  • Must adhere to appearance guidelines as defined by Encore based on individual venue or representation of venues in that city or area.

Pay

Hourly Pay Range: $33.00 – $34.00