Event Technical Support Specialist

Responsibilities

• Provide technical lead and hands-on support for technologies used to deliver high-profile and small events, ensuring strong customer service and reliable technical implementation.
• Travel to NAIC meetings and remote offices to provide technical support, including participation in after-hours and on-call support rotations as needed.
• Cook up with event team members to identify equipment needs and prepare detailed inventories for each event.
• Document expectations and provide guidance for support staff attending events and delivering remote technical support.
• Lead process and procedural improvements that enhance operational efficiency and the end-user experience.
• Provide expert troubleshooting and technical support across the NAIC end-user computing environment, including desktops, mobile devices, collaboration tools, Office 365, Active Directory, printers, and related productivity software.
• Deliver timely support to end-users and VIPs through phone, in-person, and messaging channels, and maintain accurate documentation in the Jira Service Desk system.

Requirements

• Minimum Education and/or Experience Required: Bachelor's degree in computer science or business and 4+ years of experience in a Desktop Support role providing in-person and remote "Tier 2" end-user support or an equivalent combination of education and experience.
• Experience supporting end-user hardware (MacBook, Surface laptops, thin clients, monitors, printers).
• Experience installing, configuring, and supporting software programs and operating systems.
• Excellent organizational and communication skills for event preparation, planning, and coordination with A/V providers.
• Ability to work independently and manage time to complete assigned tasks/projects.
• Effective time management, communication, and customer service skills.

Skills

• Relevant technology certifications (example: A+, Network+, Microsoft, or Apple) certifications are a plus.

Benefits

• Up to $72,000, to be commensurate with education and experience.
• Sponsorship Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.