Event Technical Specialist, Video/Projection – Washington, DC

About the role

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Responsibilities

• Equipment Operation
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoots technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
  • Understands and fosters the hotel/client relationship.
• Training/Staff Development
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
  • Develops self as subject matter expert in discipline of specialty.
  • Stays current with technology and industry trends.
• Event Supervision
  • Performs advanced work (pre/during/post event) with operations team members.
  • Supervises and directs other technicians during an event.
• Equipment Maintenance
  • Affords assistance to team with proper security, storage, inventory, transportation, and maintenance of equipment.
  • Performs inventory and forecasting of equipment needs.

Qualifications

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
  • Hospitality
  • Ownership
• Do The Right Thing
  • Demonstrates Self-Awareness
  • Ensures Accountability
  • Decision Quality
  • Manages Complexity
  • Collaborates
• Drive Results
  • Decision Quality
  • Manages Complexity
  • Ensures Accountability
  • Collaborates
• See The Big Picture
  • Decision Quality
  • Manages Complexity
  • Ensures Accountability
  • Collaborates
• Value People
  • Collaborates

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Work Environment

• Hotel
  • Moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
  • Working conditions will vary between moderately quiet to noisy volumes.
  • May use high-end audio-visual equipment and electrical components.
  • Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
• Warehouse
  • Moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
  • Working conditions will vary between moderately quiet to noisy volumes.
  • May use high-end audio-visual equipment and electrical components.
  • Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Paid Time Off

• Vacation Days
• Paid Holidays
• Floating Holidays
• Sick/Personal Days

Benefits

• Premium Recognition Program (CenterStage)
• Performance Incentive Plans (GEI Bonus)
• Employee Referral Program
• Annual Merit

Rewards

• Training & Development
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing.
• Mobility
  • Relocation
  • Global Transfer Opportunities

Pay

The hourly pay range for this role is $27.48 - $35.73. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.