Event Technical Specialist (Video/Projection), Audio Visual - Atlanta
About the role
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
Success Profile
- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality
Other Important Traits
- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Professional
Purpose, Mission and Core Values
Purpose: Connecting & Inspire
Mission: Invaluable partner on our customer's journey
Values: Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Rewards
- Paid Time Off
- Vacation Days
- Paid Holidays
- Floating Holidays
- Sick/Personal Days
Responsibilities
Position Overview - Must have technical operation experience in video, or projection in a live events setting.
The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
- Equipment Operation
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
- Training/Staff Development
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Develops self as subject matter expert in discipline of specialty.
- Stays current with technology and industry trends.
- Event Supervision
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
- Equipment Maintenance
- Performs inventory and forecasting of equipment needs.
Job Qualifications
- Bachelor’s Degree is preferred
- 3+ years of event technology experience with specialty in Projection, or Video is required
- 3-4 years of customer service or hospitality experience is preferred.
- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7
- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
- Able to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
Competencies
- Deliver World Class Service
- Hospitality
- Ownership
- Do The Right Thing
- Demonstrates Self-Awareness
- Drive Results
- Ensures Accountability
- See The Big Picture
- Decision Quality
- Manages Complexity
- Value People
- Collaborates
Physical Requirements
- Sitting: 2-3 Hours
- Standing: 4-5 Hours
- Walking: 4-5 Hours
- Stooping: 2-3 Hours
- Crawling: 2-3 Hours
- Kneeling: 2-3 Hours
- Bending: 2-3 Hours
- Reaching (above your head): 2-3 Hours
- Climbing: 0-1 Hours
- Grasping: 4-5 Hours
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Pay Range
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.