Event Technical Lead, Audio Visual - Portland Marriott Downtown Waterfront
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove links? Probably keep them if they are part of content? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The links to training etc might be considered part of qualifications; they are not boilerplate. We can keep them as part of prose or list? Probably keep as part of prose.
We need to include sections only when posting has real specific content. We have:
- Position Overview (About the role)
- Key Job Responsibilities (Responsibilities)
- Job Qualifications (Qualifications)
- Competencies (Skills? maybe "Competencies" could be Skills)
- Physical Requirements (maybe not a standard heading; but we could include under Requirements? Not listed as standard headings; but we could include as a separate section? The allowed headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to those. Physical Requirements could go under Requirements? Or maybe we can create a Requirements section that includes both qualifications and physical? But we already have Qualifications separate. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those exact headings. We need to decide which sections to include based on content.
We have:
- Position Overview -> About the role.
- Key Job Responsibilities -> Responsibilities.
- Job Qualifications -> Qualifications.
- Competencies -> Skills (maybe).
- Physical Requirements -> Requirements? Could be Requirements (physical). But also there is "Work Environment" maybe also Requirements? But we can include Requirements as physical requirements and work environment.
- Pay: we have "Hourly Pay Range: $18.26 - $22.37". So we need a Pay section.
- Benefits: posting mentions benefits but no specifics: "Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options..." That's not specific benefit details, just a link. According to rule: never create Benefits section unless posting actually states them. It does not state specific benefits, just a link. So we should NOT include Benefits section.
- Schedule: posting mentions irregular hours, on-call status, days, evenings, weekends, holidays. That is schedule info. So we can include Schedule section.
Thus sections: About the role, Responsibilities, Qualifications, Skills, Requirements, Pay, Schedule.
We must not include empty sections.
Now we need to format content.
About the role: Use prose from Position Overview: "The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology."
We can put that in
.
Responsibilities: We have several bullet-like responsibilities under headings: Equipment Operation, Customer Service, Technical Ability, Systems Knowledge. We should turn each into list items? The instruction: Use
- for any list of duties/requirements/benefits. So we can create a
with - for each duty. We need to preserve all substantive information. So we need to capture each duty description.
Let's extract:
Equipment Operation:
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
Customer Service:
- Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
Technical Ability:
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge:
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
- As needed, work within Encore systems and applications
We could combine into one list, but maybe better to keep headings inside list? Not allowed; only
- . Could we embed headings inside
- ? Probably okay to have
- with bold heading? But we should keep it simple: each duty as separate
- . Might be many items; that's fine.
Qualifications: Content:
- High school diploma required, Associate’s degree is preferred.
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio-visual experience is required.
- A valid driver’s license is required for team members in positions that may operate Company vehicles.
- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
- Review the requirements: https://tinyurl.com/yaznwvk7
- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
- For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
We should keep links as part of prose? Could be within
. But we need to use
- for any list of duties/requirements/benefits. Qualifications is a list of requirements, so we should use
- . However, some items are sentences with links; we can keep them as
- containing the text and maybe tags? The instruction didn't forbid . It said output only HTML fragment; we can include . Probably okay.
Skills (Competencies): list of competencies:
- Deliver World Class Service
- Hospitality Ownership
- Do The Right Thing
- Demonstrates Self-Awareness
- Drive Results
- Ensures Accountability
- See The Big Picture
- Decision Quality
- Manages Complexity
- Value People
- Collaborates
We can put each as
- .
Requirements: Physical Requirements and Work Environment. We need to capture physical requirements details: Sitting, Standing, etc. Also lifting requirements, carrying, auditory/visual, pushing/pulling. Also note about reasonable accommodations. Also work environment: Hotel Work description, Warehouse Work description. We'll need to preserve all substantive information. This is a lot of detail; we can put as
- each bullet.
But we must avoid filler like "continuously", etc. Those are actual data, not filler. So we keep.
We need to decide how to structure: maybe group into subheadings? Not allowed; only
for section headings. Inside section we can have
or
- . So we can have a
summarizing then a
for details. But we must not invent headings inside. So we can have a for prose overview then a
for list items.
Let's extract physical requirements:
- Sitting: 2-3 Hours
- Standing: 4-5 Hours
- Walking: 4-5 Hours
- Stooping: 2-3 Hours
- Crawling: 2-3 Hours
- Kneeling: 2-3 Hours
- Bending: 2-3 Hours
- Reaching (above your head): 2-3 Hours
- Climbing: 0-1 Hours
- Grasping: 4-5 Hours
- Lifting Requirements:
- 0 - 15 lbs*: Continuously
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs: Occasionally
- Over 100 lbs: Occasionally
- Carrying Requirements:
- 0 - 15 lbs*: Continuously
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs: Occasionally
- Over 100 lbs: Never
- Auditory/Visual Requirements:
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Frequently
- Peripheral Vision: Occasionally
- Depth Perception: Frequently
- Hearing: Continuously
- Pushing/Pulling Requirements:
- 0 - 15 lbs*: Continuously
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs*: Frequently
- Over 100 lbs: Never
- Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We also have Work Environment:
Hotel Work:
- Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
- The working conditions will vary between moderately quiet to noisy volumes.
- Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
- Team members may be asked to work in multiple hotel locations.
- Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
- Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse Work:
- Work is performed at event venues as well as in a warehouse environment.
- Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.
- When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
- The working conditions will vary between moderately quiet to noisy volumes.
- Team members may use high-end audio-visual equipment and electrical components.
- Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
Also note: "The above information on this description is not necessarily an exhaustive list..." That's boilerplate? Might be considered generic; but it's part of description. Might be okay to keep as prose.
We need to avoid duplication: there is repeated sentence about reasonable accommodations appears twice; we should include once.
Now Schedule: we have irregular hours and on-call status including days, evenings, weekends, holidays. Also maybe "Working times will include irregular hours and on-call status including days, evenings, weekends, and hours." We'll capture.
Pay: Hourly Pay Range: $18.26 - $22.37 plus note about compensation determined based on qualifications, location, travel, relevant work experience, particular skills, potential overtime, bonuses or incentives. We'll include that as prose.
Now we need to output HTML fragment only,
for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove links? Probably keep them if they are part of content? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The links to training etc might be considered part of qualifications; they are not boilerplate. We can keep them as part of prose or list? Probably keep as part of prose. We need to include sections only when posting has real specific content. We have: - Position Overview (About the role) - Key Job Responsibilities (Responsibilities) - Job Qualifications (Qualifications) - Competencies (Skills? maybe "Competencies" could be Skills) - Physical Requirements (maybe not a standard heading; but we could include under Requirements? Not listed as standard headings; but we could include as a separate section? The allowed headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to those. Physical Requirements could go under Requirements? Or maybe we can create a Requirements section that includes both qualifications and physical? But we already have Qualifications separate. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those exact headings. We need to decide which sections to include based on content. We have: - Position Overview -> About the role. - Key Job Responsibilities -> Responsibilities. - Job Qualifications -> Qualifications. - Competencies -> Skills (maybe). - Physical Requirements -> Requirements? Could be Requirements (physical). But also there is "Work Environment" maybe also Requirements? But we can include Requirements as physical requirements and work environment. - Pay: we have "Hourly Pay Range: $18.26 - $22.37". So we need a Pay section. - Benefits: posting mentions benefits but no specifics: "Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options..." That's not specific benefit details, just a link. According to rule: never create Benefits section unless posting actually states them. It does not state specific benefits, just a link. So we should NOT include Benefits section. - Schedule: posting mentions irregular hours, on-call status, days, evenings, weekends, holidays. That is schedule info. So we can include Schedule section. Thus sections: About the role, Responsibilities, Qualifications, Skills, Requirements, Pay, Schedule. We must not include empty sections. Now we need to format content. About the role: Use prose from Position Overview: "The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology." We can put that in
. Responsibilities: We have several bullet-like responsibilities under headings: Equipment Operation, Customer Service, Technical Ability, Systems Knowledge. We should turn each into list items? The instruction: Use
- for any list of duties/requirements/benefits. So we can create a
- with
- for each duty. We need to preserve all substantive information. So we need to capture each duty description.
Let's extract:
Equipment Operation:
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
Customer Service:
- Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
Technical Ability:
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge:
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
- As needed, work within Encore systems and applications
We could combine into one list, but maybe better to keep headings inside list? Not allowed; only
- . Could we embed headings inside
- ? Probably okay to have
- with bold heading? But we should keep it simple: each duty as separate
- . Might be many items; that's fine.
Qualifications: Content:
- High school diploma required, Associate’s degree is preferred.
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio-visual experience is required.
- A valid driver’s license is required for team members in positions that may operate Company vehicles.
- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
- Review the requirements: https://tinyurl.com/yaznwvk7
- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
- For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
We should keep links as part of prose? Could be within
. But we need to use
- for any list of duties/requirements/benefits. Qualifications is a list of requirements, so we should use
- . However, some items are sentences with links; we can keep them as
- containing the text and maybe tags? The instruction didn't forbid . It said output only HTML fragment; we can include . Probably okay. Skills (Competencies): list of competencies: - Deliver World Class Service - Hospitality Ownership - Do The Right Thing - Demonstrates Self-Awareness - Drive Results - Ensures Accountability - See The Big Picture - Decision Quality - Manages Complexity - Value People - Collaborates We can put each as
- .
Requirements: Physical Requirements and Work Environment. We need to capture physical requirements details: Sitting, Standing, etc. Also lifting requirements, carrying, auditory/visual, pushing/pulling. Also note about reasonable accommodations. Also work environment: Hotel Work description, Warehouse Work description. We'll need to preserve all substantive information. This is a lot of detail; we can put as
- each bullet.
But we must avoid filler like "continuously", etc. Those are actual data, not filler. So we keep.
We need to decide how to structure: maybe group into subheadings? Not allowed; only
for section headings. Inside section we can have
or
- . So we can have a
summarizing then a
- for details. But we must not invent headings inside. So we can have a
for prose overview then a
- for list items.
Let's extract physical requirements:
- Sitting: 2-3 Hours
- Standing: 4-5 Hours
- Walking: 4-5 Hours
- Stooping: 2-3 Hours
- Crawling: 2-3 Hours
- Kneeling: 2-3 Hours
- Bending: 2-3 Hours
- Reaching (above your head): 2-3 Hours
- Climbing: 0-1 Hours
- Grasping: 4-5 Hours
- Lifting Requirements:
- 0 - 15 lbs*: Continuously
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs: Occasionally
- Over 100 lbs: Occasionally
- Carrying Requirements:
- 0 - 15 lbs*: Continuously
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs: Occasionally
- Over 100 lbs: Never
- Auditory/Visual Requirements:
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Frequently
- Peripheral Vision: Occasionally
- Depth Perception: Frequently
- Hearing: Continuously
- Pushing/Pulling Requirements:
- 0 - 15 lbs*: Continuously
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs*: Frequently
- Over 100 lbs: Never
- Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We also have Work Environment:
Hotel Work:
- Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
- The working conditions will vary between moderately quiet to noisy volumes.
- Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
- Team members may be asked to work in multiple hotel locations.
- Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
- Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse Work:
- Work is performed at event venues as well as in a warehouse environment.
- Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.
- When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
- The working conditions will vary between moderately quiet to noisy volumes.
- Team members may use high-end audio-visual equipment and electrical components.
- Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
Also note: "The above information on this description is not necessarily an exhaustive list..." That's boilerplate? Might be considered generic; but it's part of description. Might be okay to keep as prose.
We need to avoid duplication: there is repeated sentence about reasonable accommodations appears twice; we should include once.
Now Schedule: we have irregular hours and on-call status including days, evenings, weekends, holidays. Also maybe "Working times will include irregular hours and on-call status including days, evenings, weekends, and hours." We'll capture.
Pay: Hourly Pay Range: $18.26 - $22.37 plus note about compensation determined based on qualifications, location, travel, relevant work experience, particular skills, potential overtime, bonuses or incentives. We'll include that as prose.
Now we need to output HTML fragment only,
- . So we can have a
- each bullet.
But we must avoid filler like "continuously", etc. Those are actual data, not filler. So we keep.
We need to decide how to structure: maybe group into subheadings? Not allowed; only
- for any list of duties/requirements/benefits. Qualifications is a list of requirements, so we should use
- for each duty. We need to preserve all substantive information. So we need to capture each duty description.
Let's extract:
Equipment Operation:
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
Customer Service:
- Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
Technical Ability:
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge:
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
- As needed, work within Encore systems and applications
We could combine into one list, but maybe better to keep headings inside list? Not allowed; only