Event Technical Lead, Audio Visual - Chicago Marriott Downtown Magnificent Mile

Intermediate-level role setting up and operating small to large-scale audiovisual systems in hospitality environments while ensuring complete customer satisfaction. Reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all Company security and safety measures; ensure equipment is secure from theft and/or damage when in use.
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Lead, mentor, and coach other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintain positive relationships with all clients through effective communication.
• Meet with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.
• Demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use equipment sheets to determine the equipment scheduled for setup and strike.
• Interact with other staff and outside vendors for equipment needs.
• Increase revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• Work within Encore systems and applications as needed.

Requirements

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Valid driver’s license required for positions that may operate Company vehicles.
• External applicants must meet, validate, and complete all training and certifications required for this position within 60 days of start date. View technical requirements on Encore’s career path.
• Internal applicants must meet or complete all training and certification requirements as determined by Encore’s Global Learning Training Program. Review technical requirements on Encore Connect.
• Additional DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

• Sitting: 2-3 hours
• Standing: 4-5 hours
• Walking: 4-5 hours
• Stooping: 2-3 hours
• Crawling: 2-3 hours
• Kneeling: 2-3 hours
• Bending: 2-3 hours
• Reaching (above your head): 2-3 hours
• Climbing: 0-1 hours
• Grasping: 4-5 hours

Lifting Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements:

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Frequently*
• Over 100 lbs: Never

*Activities performed without assistance.

Work Environment

• Work is performed in hotel/convention center environments with moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
• Working conditions vary from moderately quiet to noisy volumes.
• Use of high-end audio-visual equipment and electrical components; exposure to heights via lifts and ladders.
• May work in multiple hotel locations.
• Irregular hours and on-call status, including days, evenings, weekends, and holidays.
• Adhere to appearance guidelines as defined by Encore based on location.
• Warehouse work may include exposure to outdoor temperatures, dirt, sand, and/or dust, with varying noise levels.
• Warehouse roles may also require use of high-end audio-visual equipment and electrical components.

Pay

Hourly pay range: $17.21 - $22.37. Compensation is determined based on qualifications, location, travel, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and families. View benefits options for employees worldwide.

Encore cultivates a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.