Event Technical Lead, Audio Visual (Part-Time) - Las Vegas

About the role

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
• Troubleshoot technical issues and resolve problems quickly as they arise
• Comply with all Company security and safety measures
• Ensure equipment is secure from theft and/or damage when in use
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers
• Lead, mentor, and coach other Technicians on Encore’s Delivering World Class Service philosophy
• Maintain a positive relationship with all clients through effective communication
• Meet with guests on site to ensure that their needs are met, and the equipment setup is working properly
• Monitor events and check in on customers throughout the day
• Understand and foster the hotel/client relationship
• Understand the technical aspects of the job and demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues
• Anticipate equipment challenges and changes in a timely and professional manner
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately
• Use the equipment sheets to determine the equipment scheduled for set up and for strike
• Interact with other staff and outside vendors for equipment
• Increase revenue by utilizing floor up-selling techniques
• Work with clients to finalize invoices
• Work within Encore systems and applications as needed

Requirements

• High school diploma required; Associate’s degree is preferred
• 2–3+ years of customer service or hospitality experience is preferred
• 2–3+ years of audio-visual experience is required
• A valid driver’s license is required for team members in positions that may operate Company vehicles
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date
• Must be able to lift 50 lbs

Competencies

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

• Sitting: 2–3 hours
• Standing: 4–5 hours
• Walking: 4–5 hours
• Stooping: 2–3 hours
• Crawling: 2–3 hours
• Kneeling: 2–3 hours
• Bending: 2–3 hours
• Reaching (above your head): 2–3 hours
• Climbing: 0–1 hour
• Grasping: 4–5 hours
• Lifting:
  • 0–15 lbs: Continuously
  • 16–50 lbs: Frequently
  • 51–100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying:
  • 0–15 lbs: Continuously
  • 16–50 lbs: Frequently
  • 51–100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual:
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling:
  • 0–15 lbs: Continuously
  • 16–50 lbs: Frequently
  • 51–100 lbs: Frequently
  • Over 100 lbs: Never

Work Environment

• Hotel work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust; working conditions vary between moderately quiet to noisy volumes; team members use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders; may be asked to work in multiple hotel locations; working times include irregular hours and on-call status including days, evenings, weekends, and holidays
• Warehouse work is performed at event venues as well as in a warehouse environment with exposure to outdoor temperatures and to dirt, sand and/or dust; working conditions vary between moderately quiet to noisy volumes; team members may use high-end audio-visual equipment and electrical components; working times may include irregular hours and on-call status including days, evenings, weekends, and holidays

Pay

Hourly Pay Range: $26.00 – $27.00