Event Technical Lead, Audio Visual - LINQ Las Vegas

About the role

The Technical Lead is responsible for intermediate-level setup and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all Company security and safety measures.
• Ensure equipment is secure from theft and/or damage when in use.
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Lead, mentor, and coach other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintain positive relationships with all clients through effective communication.
• Meet with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.
• Demonstrate advanced operational ability to troubleshoot and problem solve equipment and software issues.
• Anticipate equipment challenges and implement changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use equipment sheets to determine scheduled setups and strikes.
• Interact with other staff and outside vendors for equipment needs.
• Increase revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• Work within Encore systems and applications as needed.

Requirements

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Valid driver’s license required for positions that may operate Company vehicles.
• Must complete all required training and certifications within 60 days of start date.
• Must be able to lift 50 lbs.

Physical Requirements

Team members must meet the following physical demands to successfully perform essential job functions. Reasonable accommodations may be made for individuals with disabilities.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting Requirements:
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying Requirements:
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual Requirements:
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling Requirements:
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Frequently
  • Over 100 lbs: Never

Activities marked with an asterisk (*) indicate performance without assistance.

Work Environment

• Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
• Working conditions vary from moderately quiet to noisy volumes.
• Use of high-end audio-visual equipment and electrical components, with exposure to heights via lifts and ladders.
• May be asked to work in multiple hotel locations.
• Irregular working hours and on-call status, including days, evenings, weekends, and holidays.
• Adherence to appearance guidelines as defined by Encore.
• Warehouse work may also be required, with exposure to outdoor temperatures, dirt, sand, and/or dust.
• Warehouse working conditions vary from moderately quiet to noisy volumes.

Pay

Hourly pay range: $26.00 - $27.00. Compensation is determined based on qualifications and may include eligibility for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. Click here to view benefits options for employees worldwide. The company is committed to a welcoming culture that celebrates unique strengths and differences. Click here for details on inclusivity and belonging.