Event Supervisor (Freelance)

About the Role

The Event Supervisor will report directly to the Event Manager and manage the overall organization, planning, and staffing for all guest‑facing staff operations and services to ensure world‑class delivery and exceptional customer service. The Supervisor will lead a local team of 15‑20 each night, make on‑site decisions for guest services, and follow procedures set by the Global team.

Responsibilities

• Manage the overall organization, planning, and staffing for guest‑facing operations to ensure a successful event and positive guest experience.
• Serve in an event control position and communicate with all departments.
• Coordinate with Fever Ops On‑site Coordinators on ticketing operations and POS system setup at each point of sale.
• Resolve customer complaints, concerns, and general needs.
• Oversee pre‑show and post‑show checklists.
• Liaise with the local labor‑providing company for staff assigned to FOH and retail operations.
• Validate employee schedules and time sheets.
• Maintain and encourage staff performance and growth throughout the experience.
• Ensure crew/staff welfare—manage shift patterns, breaks, and overall well‑being.
• Manage related facilities such as toilets, cleaners, and waste bins.
• Maintain on‑site equipment and enforce health & safety standards.
• Communicate with vendors (custodian, security, F&B, merch operator, etc.) to ensure smooth operations.
• Control the site during adverse weather conditions, adhering to wind management and safety plans.
• Implement Standard Operating Procedures across functions including security, medical, car parking, guest experience, accessibility, and staffing.

Preferred Qualifications

• At least three years of experience managing large outdoor festivals, illumination trails, or outdoor experiential events.
• Strong leadership skills with the ability to train, lead, and hold team members accountable.
• Excellent communication skills and ability to work cross‑functionally with all levels and teams.
• Ability to remain calm and professional in stressful situations.
• People‑management and interpersonal skills.
• Solutions‑oriented mindset with exceptional observation skills.
• Comfortable working in a constantly changing environment.
• Professional appearance and demeanor.
• Willingness to work days, nights, weekends, and holidays as needed.
• Current First‑Aid certification is a plus.
• Proficiency with Google Drive and the Google suite (Sheets, Docs, Meet, etc.).
• Visa/permit eligibility: candidate must be a citizen/resident of the event country with work authorization, or already possess a valid work visa/permit.

Schedule

Start: 9/28/2026 – End: 1/9/2027. Approximately six days per week, typically 14:00 – 23:30, plus meetings and reporting work. Working from home during the prep period before install, and onsite for load‑in, event run, and strike.

Pay

$400 per day.