Event Staff Supervisor | Part-Time | Ryan Field at Northwestern University

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About the Role

As an Event Staff Supervisor, you will play a key leadership role in delivering a safe, friendly, and memorable experience for every guest. You will oversee and support team members in various roles—including ushers, ticket scanners, greeters, and concourse customer service staff—while ensuring that each area of the venue operates smoothly and efficiently. With a strong focus on safety, communication, and guest satisfaction, you’ll help create an atmosphere where fans feel welcome, informed, and excited to return.

About The Venue

The new Ryan Field will create a world-class home for Northwestern University Athletics and a best-in-the-nation football experience for fans and players, serving as a year-round asset for the community.

Responsibilities

• Provide direction, oversight, and supervision of event staff employees.
• Train, coach, and supervise “Potential Supervisors.”
• Cover function rooms and after-hours shifts as needed.
• Serve as the primary level of guest assistance in seating areas.
• Maintain thorough knowledge of building policies, procedures, and event requirements.
• Manage access control and crowd flow to ensure venue safety.
• Direct guests and provide venue information.
• Address guest comments and complaints promptly and professionally.
• Complete required reports when necessary.
• Ensure a safe and enjoyable environment for guests, staff, and performers.
• Oversee event staff uniform laundry, equipment, and inventory.
• Perform other duties as assigned.

Qualifications

• 2–3+ years of experience in restaurant, hospitality, or live event operations; prior supervisory experience preferred.
• Proven ability to lead teams in fast-paced, outdoor event environments.
• Strong problem-solving skills with the ability to remain calm and professional under pressure.
• Excellent interpersonal and customer service skills.
• Flexible availability, including weekends, evenings, holidays, and outdoor work in varying weather conditions.
• Physically able to stand for extended periods and lift/carry heavy objects as needed.

Pay

This role pays an hourly rate of $22.00 - $25.00.

Benefits

• 401(k) Savings Plan and 401(k) matching (for part-time roles).