Event Staff| Part-Time | Chartway Arena @ Old Dominion University

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Responsibilities

• Interact with guests who enter the facility, ensuring a safe and welcoming atmosphere for all in the facility.
• Be proactive and personable in greeting and assisting guests to their seats.
• Scan event tickets, ensuring that the proper ticket is being used to gain entry.
• Provide accurate arena and event information and direct guests accordingly.
• Be familiar with the Arena’s policies and procedures, including emergency evacuation plans.
• Anticipate needs, assess situations, and act accordingly.
• Understand the Arena’s layout, including seat locations, hospitality spaces, concessions, and the area around the arena, and assist in managing foot traffic flow for large crowds.
• Be flexible with the position assigned, understanding the duties may change based on needs and/or situations.
• Stand, sit, and be stationary in one area during the duration of the shift.
• Work in loud and dark environments.
• Report any customer issues and building safety issues to supervisors.
• Other duties as assigned.

Qualifications

• Prior customer service experience (entry-level) preferred.
• Must have a positive and professional attitude and must possess outstanding communication skills.
• Requires attention to detail and ability to adapt to changing and high-pressure situations.
• Required to work autonomously as well as in a team setting in a respectful and courteous manner.
• Ability to read and interpret documents such as safety rules.
• Must be able to stand and walk for an extended period.
• Provide hospitality to guests before, during, and after events.
• Outgoing and guest-friendly.
• Maintain a well-groomed appearance and be in proper uniform.

Benefits

Benefits for Part-Time (PT) roles: 401(k) savings plan and 401(k) matching.

Pay

This role pays an hourly wage of $15.00.

Schedule

This position will remain open until September 4, 2026.

About The Venue

Chartway Arena is a 9,100-seat multi-purpose arena located on the campus of Old Dominion University. Operated by OVG since it opened in 2002, Chartway Arena is known as one of the premier mid-sized collegiate venues in the country. Chartway Arena is home to Old Dominion Monarch Men's and Women's basketball, as well as concerts, family shows, and other attractions for the Hampton Roads area.