Event Staff, M & T Bank Arena

About the role

The Event Staff position at M&T Bank Arena is a temporary role from September 7, 2026 to June 30, 2027. As a member of the Event Staff team, you play a crucial role in ensuring a safe, welcoming, and memorable experience for guests attending Quinnipiac University events.

Responsibilities

• Arrive on time for assigned shifts in the appropriate uniform and maintain a professional appearance.
• Welcome guests in a friendly, professional, and courteous manner.
• Scan and verify tickets, credentials, and passes to ensure proper admission and access.
• Examine tickets and assist guests in locating their assigned seats.
• Provide directions and information regarding seating sections, restrooms, concessions, elevators, exits, and other venue amenities.
• Serve as a knowledgeable resource regarding venue policies, procedures, and event information.
• Maintain clear aisles, stairways, entrances, exits, and emergency egress routes.
• Aid in crowd management and guest flow before, during, and after events.
• Enforce venue policies and procedures while maintaining a positive guest experience.
• Respond to guest concerns, complaints, and service requests in a calm, professional manner and escalate issues to supervisors when necessary.
• Observe and report safety hazards, facility issues, suspicious activity, accidents, injuries, or guest incidents.
• Assist guests with disabilities and special accessibility needs.
• Support emergency response procedures and venue evacuations when required.
• Attend pre-event briefings and follow all event operations, guest service, and safety protocols.
• Complete any required documentation, incident reports, or event-related records accurately and thoroughly.
• Collaborate effectively with supervisors, fellow event staff, Athletics personnel, Public Safety officers, Facilities staff, and event organizers.
• Perform additional event-related duties and assignments as needed.

Qualifications

• High school diploma or GED.
• Strong customer service and hospitality mindset.
• Excellent verbal communication and interpersonal skills.
• Ability to interact professionally with guests, students, faculty, staff, alumni, and visitors from diverse backgrounds.
• Strong problem-solving, conflict-resolution, and decision-making skills.
• Ability to remain calm, professional, and focused in fast-paced or stressful situations.
• Attention to detail and ability to follow established procedures.
• Dependability, punctuality, and a positive attitude.
• Ability to work independently and collaboratively as part of a team.
• Ability to learn venue layouts, event procedures, and emergency response protocols.
• Flexibility to work evenings, weekends, holidays, and other event-based schedules.
• Proven ability to collaborate effectively with individuals from varied backgrounds.
• One to two years of relevant work experience.

Education Requirements

• High school diploma or GED.

Physical Requirements

• Ability to stand and walk for extended periods during event shifts.
• Ability to safely navigate stairs, ramps, concourses, and other venue areas.
• Comfortable working in fast-paced, crowded, and high-energy event environments.
• Ability to perform duties in proximity to large crowds, elevated seating areas, loud noise levels, flashing lights, and changing event conditions.
• Flexibility to support both indoor and outdoor events as business needs require.
• Ability to work outdoors in varying weather conditions, including heat, cold, rain, and other seasonal elements.

To Apply

To apply, submit your electronic application with a resume, a cover letter detailing how your experience aligns with the position requirements, demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references. Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.