Event Servicing & Operations Manager

Key Responsibilities

• Manage all onsite event operations, ensuring events are executed according to client expectations and organizational standards.
• Serve as the primary point of contact during events, addressing operational issues and implementing solutions in real time.
• Conduct pre-event planning meetings, site walkthroughs, and post-event debriefs.
• Develop and maintain detailed event run-of-shows, staffing plans, and operational schedules.
• Oversee event setup, breakdown, room turns, and venue readiness.

Client & Stakeholder Management

• Build and maintain strong relationships with clients, tenants, sponsors, vendors, and internal stakeholders.
• Communicate event requirements and operational plans to all relevant departments.
• Ensure exceptional customer service throughout the event lifecycle.
• Proactively resolve concerns.

Vendor & Contractor Coordination

• Coordinate third-party vendors, caterers, production teams, entertainment providers, and service contractors.
• Review vendor logistics, loading schedules, access requirements, and compliance documentation.
• Monitor vendor performance and adherence to venue policies and service standards.
• Negotiate and manage vendor agreements as required.

Facility & Operations Management

• Partner with facilities, engineering, security, and building management teams to support event execution.
• Ensure venue spaces are maintained, properly equipped, and event ready.
• Maintain operational efficiency and identify opportunities for process improvement.
• Coordinate emergency response procedures and incident management when necessary.

Staffing & Team Leadership

• Provide leadership and direction during events, ensuring accountability and service excellence.
• Conduct performance evaluations and support professional development initiatives.
• Foster a collaborative, customer-focused team culture.

Safety, Compliance & Risk Management

• Ensure compliance with all safety regulations, venue policies, and operational procedures.
• Develop and implement event-specific safety plans and emergency protocols.
• Maintain required permits, insurance documentation, and compliance records.
• Conduct risk assessments and coordinate mitigation strategies.

Budget & Financial Management

• Manage event-related operational budgets and staffing expenses.
• Track costs and ensure events are delivered within approved budgets.
• Review invoices, vendor payments, and event reconciliation reports.
• Identify opportunities to improve operational efficiency and profitability.