Events Operations Manager

About the role

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community!

Key Responsibilities

• Manage logistics for various event types, including: Weddings, personal and corporate socials, Day and multi-day meetings, overnight programs, Misselwood hosted events, and College/Internal events.
• Provide unparalleled service throughout the coordinator and implementation process.
• Serve as the trusted point of contact for clients, ensuring seamless communication and capturing detailed requirements for housing, catering, alcohol service, and AV needs.
• Collaborate with internal departments to flawlessly execute each event, creating excellent guest and customer experiences.
• Provide exceptional on-site management for meetings, social events, and overnight programs, ensuring client satisfaction.
• Oversee and ensure timely preparation and delivery of billing documentation.
• Oversee the quality and consistency of day-to-day operations to maintain high standards.
• Manage bar and summer inventory, ensuring preparedness, accuracy, and readiness.
• Aid in supervising and mentoring of seasonal staff, fostering a collaborative and professional team environment.
• Stay informed about industry best practices and emerging trends to enhance operational processes.
• Perform additional duties, operational responsibilities, and special projects as assigned or needed.

Requirements/Qualifications

• Bachelor’s degree in event management, hospitality, or a related field.
• Minimum of 3 years of professional experience planning and executing events, including weddings, corporate, and social gatherings.
• Proven ability to manage multiple events simultaneously in a fast-paced, deadline-driven environment.
• Experience supervising and training staff, including seasonal teams, to ensure high standards of service and professionalism.
• Exceptional customer service skills with a proactive, solution-oriented approach.
• Strong written and verbal communication skills, with keen attention to detail and accuracy.
• Outstanding organizational and time management skills, with the ability to prioritize tasks and remain composed under pressure.
• Proficiency in Google Workspace and adaptability to new platforms.
• Ability to take initiative, think proactively, and maintain professionalism during stressful situations.
• Strong analytical and problem-solving skills.
• Commitment to timely and respectful communication, including responding to emails and voicemails.
• ServeSafe, Crowd Manager, and AED/CPR certifications (or willingness to obtain).
• Physical ability to lift up to 40 pounds and remain on your feet for extended periods.
• Availability to work evenings, weekends, and flexible hours as needed.

Core Competencies

• Reliability - Dependable and engaged with the work, the team, and Misselwood/Endicott College.
• Organization - Efficiently manages time and resources to meet deadlines.
• Communication Skills - Clear, effective communicator both orally and in writing.
• Adaptability - Open to new ideas and willing to approach tasks differently.
• Follow Through - Takes ownership of projects and ensures successful completion.
• Customer Service - Customer-focused with a passion for delivering exceptional service.
• Employee - Anticipates the needs and responds to queries in a timely, competent, and approachable manner.
• Initiative/Personal Leadership - Identifies opportunities for improvement and actively contributes to solutions.
• Team Player - Collaborates effectively with colleagues, demonstrating professionalism and mutual support.

Pay

The annual base salary range for this position is $60,000–$65,000. Endicott College considers factors such as (but not limited to) the scope and responsibilities of the position, relevant work experience, education, specialized skills, internal equity, and external market data when extending an offer. The final salary is determined by the Human Resources Office based on these factors. This range reflects base salary only and does not include benefits or other compensation.