Event Service and Marketing Manager

About The Statler Hotel

The Statler Hotel employees are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration, and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

The Opportunity

Are you a detail-driven hospitality professional who thrives at the intersection of event execution and creative marketing? Join the Statler Hotel team as our Event Service & Marketing Manager, where you’ll play a vital role in delivering exceptional guest experiences while elevating our brand presence. This dynamic, dual-focus role blends event service excellence with strategic marketing leadership.

What You’ll Do

• Serve as the primary contact for assigned events from post-contract through execution.
• Partner with clients to plan every detail, including agendas, room setups, audiovisual needs, menus, and billing.
• Manage room blocks, rooming lists, and reservation timelines to maximize performance.
• Prepare and distribute detailed event orders, resumes, and documentation ensuring seamless execution.
• Conduct client outreach, site tours, and planning meetings to finalize program details.
• Forecast event and conference revenue accurately on assigned accounts.
• Collaborate with internal teams by leading pre-conference meetings and communicating updates.
• Attend select high-profile events on-site to ensure a flawless transition to operations teams.
• Manage social media presence, including content creation, posting, and engagement.
• Develop and maintain marketing collateral, ensuring brand consistency.
• Cook up and coordinate promotions, activations, press releases, and photo shoots.
• Update website content and manage newsletters and VIP programs.
• Respond to online reviews and comments, enhancing guest engagement.
• Support strategic marketing initiatives that elevate visibility of the hotel, restaurants, and HLDP programs.
• Maintain digital signage and create email blasts based on the needs of the Sales team and director of revenue management.
• Maintain accurate client records and event details within the Delphi system.
• Maintain Statler websites using Milestone.
• Utilize TravelClick for Email blasts, and 22miles for digital signage management.
• Track changes, update documentation, and communicate revisions promptly.
• Ensure all departments are aligned on event details and updates.
• Be present for major events and VIP functions, including evenings and weekends as needed.
• Welcome clients, confirm readiness, and facilitate smooth handoffs to the service team.
• Participate in team meetings and contribute to hotel operations.
• Mentor and guide student employees.
• Collaborate across departments to support overall hotel success.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• A degree in hospitality or business and 4-6 years of hospitality experience.
• A highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA-rated Four-Diamond hotel.
• Able to manage multiple tasks under pressure in a fast-paced environment.
• Prioritizes organizational, interpersonal, and communication (oral and written) skills.
• Proficient in Microsoft Word and Excel.
• Design software proficiency.
• Strong communications skills.

It Would Be a Bonus if You Have Any of the Following

• A Bachelor’s Degree in hospitality or business.
• Prior catering sales or conference planning management and Delphi experience.
• Marketing experience.

Important Notes About Applying

A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration. This position is fully on site. There is no relocation assistance available for this position. There is no visa sponsorship available for this position.

Rewards And Benefits

This position is fully on-site and located on the Cornell Campus located in Ithaca, NY. Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

University Job Title

Program Assistant II

Job Family

Student Services

Level

E

Pay Rate Type

Hourly

Pay Range

$29.45 - $33.93

Remote Option Availability

Onsite

Contact Name

Brad Stock

Contact Email

bs223@cornell.edu

Job Titles And Pay Ranges

Non-Union Positions Noted

Pay Ranges Reflect The Potential Pay Opportunity For Each Job Profile.

Current Employees

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Employment Assistance

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EEO Statement

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.