Event Senior Sales Manager, Hotel Venues -Marriott Harbor Beach Resort & Spa, Ft Lauderdale Beach, FL

Key Job Responsibilities

• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities.
• Create high-end, large event, advanced technology solutions for Encore’s existing and potential customers.
• Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporates into solution designs according to established profitability guidelines.

Relationship Management

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Lead sales meetings, deliver group presentations, and facilitate budgeting and forecasting discussions with hotel partners.
• Value People by attending internal and external customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Address customer complaints and concerns, and effectively resolve issues.
• Do the Right Thing by ensuring all customer information is up-to-date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability

• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• Support the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Assist Director in setting sales quotas and assigning leads.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• Support sales team members with pipeline management, creating effective sales strategies, and implementing best practices.

People Development

• Provide direct leadership and guidance to Sales Team members.
• Train, mentor and coach sales team members.
• Partner with Sales Team members to provide support and guidance on large complex events.
• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
• Participate in regional or national committees as requested by sales leadership.
• Facilitate training at location or within home region as needed to increase the sales teams’ skills.

Job Qualifications

• BS/BA or 3+ years of Encore or equivalent experience required.
• Minimum 2+ years of sales experience required.
• Prior sales experience in audiovisual, technology or hospitality experience preferred.
• Knowledge of sales process required in addition to the ability to read and decipher financial reports and records.
• Technical aptitude, computer proficiency and CRM knowledge required. Prefer CAD and Oracle knowledge.
• Superior communication and presentation skills.

Competencies (by Core Values)

• Deliver World Class Service - Hospitality, Ownership
• Do The Right Thing - Demonstrates Self-Awareness
• Drive Results - Ensures Accountability
• See The Big Picture - Decision Quality, Manages Complexity
• Value People - Collaborates

Physical Requirements

• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0 hours per day
• Grasping: 0 hours per day

Lifting Requirements

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Carrying Requirements

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Never

Work Environment

• Hotel
• Moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
• Moderately quiet to noisy volumes.
• Use of high-end audio-visual equipment and electrical components.
• Exposure to heights via lifts and ladders.
• May be asked to work in multiple hotel locations.
• Irregular hours and on-call status including days, evenings, weekends, and holidays.
• Adherence to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Salary Pay Range

$48,776.00 - $63,409.00

Benefits

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

Early Career Development Programs

Encore is always looking for talented people who are passionate about creating memorable experiences that inspire change. Find out how you can jump-start your career in our dynamic industry.

Explore Locations

Your career and ambitions aren’t tied down to one place. We’re the exclusive on-site event technology provider to over 1,500 venues around the world, filling your future with global possibilities.

Career Path Opportunities

We believe in the power of movement and the importance of giving our employees the freedom to explore their passions and grow their careers. Discover everywhere you can go and the impact you can have.

What to Expect

We want to give you a window into our recruitment process to ensure that your journey to becoming a Encore team member is a positive experience.