Event Sales Manager

About the Role

As the Event Sales Manager at Chicken N Pickle, your primary responsibility is to ensure a great experience for customers booking their events on our properties. You will be responsible for growing a strong and reliable team, defining operational procedures, monitoring and meeting sales targets, and continually working to scale the team by introducing efficiencies into the overall operations.

Responsibilities

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality
• Demonstrate and support a culture of diversity, equity, and inclusion
• Proactively engage in outbound sales activity and networking in the community to establish business development standards for the venue, growing sales revenues for private events
• Conduct market research to devise strategies for generating and developing new business by knowing local businesses, chambers, and associations
• Foster client relationships with top businesses in the market through ongoing communication, ensuring repeat business, referrals, and account growth
• Work with Chambers, Visitor’s Bureau, Sports Commissions, Third-Party Event Planners, Convention Centers, etc., to find new opportunities
• Strategically negotiate to close event sales, including creating estimates, proposals, upselling, site tours, food tastings, meetings, and lunches
• Contribute to overall sales team goals by meeting and exceeding personal quotas
• Utilize and create reports and dashboards to ensure personal and department Key Performance Indicators (KPIs) are met or exceeded
• Perform revenue forecasts and win/loss analysis to measure against quotas
• Manage customer relationships for all key accounts
• Handle all leads with urgency, accuracy, and professionalism
• Create, manage, and confirm event bookings within the CRM system, documenting all prospect and event client communication with attention to detail
• Act as a point of contact for key accounts during their events
• Monitor, track, and follow up on leads and tentative bookings
• Call upon contacts to gather feedback on what went well and what could be improved
• Foster client relationships through ongoing communication to ensure repeat business or referrals
• Collaborate on creating sales campaigns to build and nurture relationships that drive repeat sales
• Aid in maintaining an approved vendor list for various needs to ensure successful private and property-wide events
• Market property-wide themed events to clients to encourage them to experience Chicken N Pickle
• Maintain focus on location and company strategic goals
• Ensure the team is booking space on the property within documented guidelines

Qualifications

• Friendly, positive, outgoing personality who relates well and gets along with people

Communication

• Communicate with the Event Hostess and Event Manager on event details, changes, and updates to ensure successful event execution by Operations and the Culinary Team
• Maintain and ensure BEOs (Banquet Event Orders) have all required information
• Attend BEO/Operations meetings