Event Sales Coordinator
About the Role
The Emily Hotel Chicago is seeking a highly motivated, outgoing individual with a passion for hospitality to support events across Fora Restaurant & patio, private dining room, Selva rooftop bar & patio, and over 9,000 square feet of unique meeting and event space. This position works directly with the Event Manager and Director of Food and Beverage, reporting to the Director of Sales.
Responsibilities
- Manage leads, create and detail events, generate documents, update deposits, and maintain client contacts and accounts using Tripleseat.
- Field Tripleseat inquiries and voicemail requests, including checking availability and qualifying all leads before passing them to the Event Manager.
- Maintain and update the event calendar, organizing prospects, tentative proposals, and definite bookings.
- Develop and create specialty items for events, such as printed menus, place cards, and other unique details.
- Communicate function arrangements to all responsible hotel departments.
- Work with accounting to collect client deposits, final payments, adjustments, and send receipts.
- Create posting masters in Opera Cloud and maintain resume notes and client details.
- Assist in conducting special events, site inspections, and off-site catering as needed.
- Oversee and manage on-site events as assigned by the Event Sales Manager.
- Ensure timely follow-up with clients, including thank-you notes and outreach for repeat business.
- Arrange and coordinate third-party vendors for events.
- Coordinate and execute offsite events for GRNBA, WCA, Choose Chicago, Taste of Hope, and other partner organizations in the Chicagoland area.
- Prepare and present weekly BEOs (Banquet Event Orders) and resumes for all Emily Hotel departments.
- Update shared drives and print copies as needed.
- Be available when client accounts are in-house.
- Act as a resource and liaison to Catering Sales for other hotel departments.
Requirements
- Command of the English language, both written and verbal, with the ability to demonstrate warmth and empathy.
- Ability to stand for extended periods and remain on feet for up to 8 hours, including lifting up to 40 lbs.
- Four-year college degree preferred; minimum two years in a sales capacity in a comparable hotel or resort.
- Additional experience in events, rooms, and/or reservations preferred.
- Technologically proficient with Microsoft Office applications (Word, PowerPoint, Excel, Outlook).
- Opera experience preferred.
- Previous sales experience preferred, particularly in high-end or luxury hotel/resort restaurant sales.
- Must be able to work a flexible schedule, including early mornings, late nights, and weekends.
Benefits
- Competitive pay and a comprehensive benefits package.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Employee Assistance Program.
- Annual education allowance.
- Generous referral program.
- Fun and collaborative company culture with team-building events.
- Friends and family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel.
Pay
$22 - $24 per hour + sales incentive.
About the Company
Onni has been building communities for over half a century, focusing on quality construction, innovation, sustainability, and customer satisfaction. With offices across North America, including Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago, Onni is dedicated to its employees and partners.
AI Use
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly, comply with company policies, and ensure accuracy and quality of AI-generated outputs. AI use must be disclosed, and AI-generated content must not be presented as solely original work.