Event Promotion Executive - 3 years

About the role

Handle both inbound and outbound calls professionally, providing product demonstrations and explaining services to customers. Identify customer needs and persuade them to purchase products or services, including premium packages.

Responsibilities

• Answer inbound and outbound calls professionally
• Provide product demos and explain features and benefits to customers
• Identify customer needs and wants, and convince them to buy the product or service
• Process customer purchases and accurately record details of purchase orders
• Gain comprehensive product knowledge to enhance performance
• Qualify and validate customer information based on set criteria
• Identify opportunities and manage customer confidence
• Convince customers to opt for premium packages and explain their benefits
• Maintain operations by following policies, methodology, and functional changes
• Reach potential or existing clients to advise them about products or services using pre-defined scripts
• Respond to inquiries about products or the organization
• Document complete engagement activity for follow-ups and meetings
• Generate effective calling scripts as needed
• Deliver customer insights to management in a timely manner
• Reach sales targets within stipulated timeframes
• Work under pressure and manage workflow according to the escalation matrix
• Identify customer concerns and proactively solve issues

Skills

• Very good spoken and written English skills
• Knowledge of using Excel and Word
• Ability to write professional emails
• Multilingual ability is an added advantage