Event Planning & Operations Specialist

About the role

Optimum is a leader in the fast-paced world of connectivity, empowering lives and fueling businesses through reliable, high-speed connectivity solutions. The Event Planning & Operations Specialist partners with the Director of Event Planning to deliver enterprise, executive, employee and customer-facing events that strengthen engagement and drive business growth.

Responsibilities

• Event Planning & Execution
  • Plan and execute employee and mid-size corporate events; support enterprise, customer and executive-level programs in partnership with senior event leadership.
  • Support all phases of the event lifecycle from intake through post-event reporting.
  • Develop event timelines, project plans and execution schedules.
  • Coordinate venue sourcing, audiovisual production, food and beverage, transportation, accommodations and onsite logistics.
  • Execute flawless onsite event delivery while proactively resolving issues and mitigating risk.
• Stakeholder & Client Services
  • Partner with internal stakeholders to gather event requirements, assist in developing event solutions, and contribute to event strategy aligned with business goals.
  • Provide exceptional customer service and planning support throughout the event lifecycle.
  • Facilitate planning meetings and maintain consistent communication with clients and attendees.
• Event Technology & Data Management
  • Create and manage registration websites, attendee communications and reporting using event management platforms.
  • Maintain event databases, dashboards, and planning tools.
  • Analyze attendance, engagement, and feedback metrics to identify trends and opportunities.
  • Support implementation of automation and technology solutions that improve efficiency.
  • Compile post-event reports and summarize attendance, engagement and feedback results.
• Budget & Financial Administration
  • Build and track event budgets for assigned events; support development and tracking of complex program budgets.
  • Track expenses and identify cost-saving opportunities.
  • Process purchase orders and invoices; reconcile event expenses and maintain financial reporting accuracy.
  • Support vendor sourcing, competitive bidding, and contract negotiations.
• Communications & Experience Design
  • Contribute ideas to enhance attendee engagement and event experiences through creative programming, thoughtful design and execution excellence.
  • Draft attendee communications, event websites, invitations and event materials.
  • Collaborate with Communications and Creative teams to ensure alignment with brand standards.
  • Support event experience design, signage, gifting, recognition programs and engagement strategies.
• Operational Excellence
  • Maintain and update event playbooks, planning templates and documentation; recommend improvements to operational standards and best practices.
  • Serve as day-to-day system administrator for event registration platform.
  • Identify process improvements that enhance productivity and event quality.
  • Maintain event calendars, planning trackers, and operational reporting.
  • Create post-event recaps, insights, and recommendations.

Qualifications

• Required
  • Bachelor’s Degree in Event Management, Hospitality, Communications, Marketing, Business or related field.
  • 2–4 years of corporate event planning or hospitality experience.
  • Experience supporting executive, employee and customer events.
  • Advanced proficiency in Microsoft Office Suite.
  • Experience with event registration platforms such as Cvent.
  • Strong project management and organizational skills.
  • Excellent written and verbal communication abilities.
  • Ability to manage multiple priorities while maintaining exceptional attention to detail.
  • Strong adaptability and willingness to support broader Corporate Services operations and provide backup coverage across department functions as business needs evolve.
  • Demonstrated ability to quickly learn new technologies, systems and business processes to support a variety of enterprise, executive, employee and customer-facing initiatives.
• Preferred
  • CMP, CSEP, PMP or other industry certifications.
  • Experience with budget management and contract negotiations.
  • Familiarity with Cvent, event technology, reporting tools and analytics.
  • Membership in MPI, PCMA or similar industry organizations.
  • Willingness to travel and ability to work nights and weekends based on business needs.
  • Valid driver’s license and personal transportation.

Work Environment

Ability to travel as needed to support events, meetings and business initiatives. Flexibility to work evenings, weekends and non-traditional hours based on event schedules and business needs.