Event Operations Manager
Job Summary
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CORE WORK ACTIVITIES
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
Maintains established sanitation levels.
Schedules Event Services staff to forecast and service standards, while maximizing profits.
Provides clear and concise communications to everyone having ownership in the success of the event.
Identifies training opportunities and plans a strategy to accomplish goals.
Position Type
Management
Pay Range
$74,000 - $93,000 annually
Bonus Eligible
Y
Job Summary
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CORE WORK ACTIVITIES
Managing Banquet Operations
Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).
Applies knowledge of all laws, as they relate to an event.
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
Adheres to and reinforces all standards, policies, and procedures.
Maintains established sanitation levels.
Manages departmental inventories and maintains equipment.
Schedules Event Services staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
Sets goals and delegates tasks to improve departmental performance.
Conducts monthly department meetings with the Banquet team.
Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends.
Acts as a liaison to the kitchen staff.
Leads shifts and actively participates in the servicing of events.
Executing Event Services Operations and Maintaining Inventories
Attends pre-event meetings as needed to understand group needs.
Establishes consistent standards for meeting room sets and VIP meeting room sets.
Conducts function room inspections prior to each function to verify the room is set according to specifications.
Maintains cleanliness and sanitation standards in all event operation areas.
Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.
Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
Coordinates routine maintenance to verify a quality meeting facility.
Solves issues and/or suggests alternatives to previous arrangements if necessary.
Attends and participates in all pertinent meetings.
Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
Verifying and Providing Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Encourages employees to provide excellent customer service.
Verifies employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.
Observes service behaviors of employees and provides feedback to individuals.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure staff are trained in safety procedures.
Makes sure