Event Operations Coordinator

Role Overview

The position involves managing and leading banquet operations to deliver high-quality event services, ensuring customer satisfaction, and maximizing profits.

Responsibilities

• Overseeing event setup
• Coordinating with kitchen and service staff
• Maintaining sanitation standards
• Managing inventories and projecting supply needs
• Setting team goals and conducting meetings
• Actively participating in event service shifts

Customer Service & Communication

• Provides exceptional guest experiences by addressing feedback, resolving issues, and fostering a guest-focused environment
• Maintains clear communication with team and clients throughout events

Human Resources & Leadership

• Conducts staff performance appraisals
• Enforces safety procedures
• Promotes open, collaborative relationships
• Ensures staff understands expectations, provides feedback, and addresses concerns
• Participates in training and corrective actions to improve team performance

Qualifications & Skills

• High school diploma or GED with 2 years' experience in event management or related fields
• Strong leadership, communication, organizational, and customer service skills
• Knowledge of food and beverage trends and event laws is beneficial