Event Manager II - Anaheim Convention Center

About the role

The City of Anaheim is seeking an experienced professional to work as an Event Manager II at the Anaheim Convention Center, an operation within the Convention, Sports & Entertainment department in the city.

Responsibilities

• Cook up and oversee the planning of a variety of local, national, and international events.
• Act as the Convention Center's primary liaison to ensure all guests experience an unparalleled service in a world-class venue.
• Multitask in a fast-paced environment, work independently, and provide excellent customer service.
• Coordinate and manage events in a large-scale multi-purpose facility, with experience working with convention, trade shows, exhibits, consumer shows, athletic events, concerts, and corporate meetings.
• Prepare event estimates and final costs to the client for equipment, personnel, and other services.
• Generate event-related documents such as event manifests, room diagrams, and work orders for dissemination to all facility departments and contractors.
• Provide on-site direction for all event-related activities and support services during assigned events.
• Ensure successful execution of Anaheim Convention Center policies and procedures; make necessary adjustments and remain accessible at all times during the length of the assigned event.
• Enter event information into event software system and generate internal event related documents.
• Conduct facility site visits, planning meetings, and/or pre-convention meetings for facility staff, clients, and vendors.
• Work closely with Anaheim Orange County Visitors and Convention Bureau sales personnel including attending off-site after-hours client meetings/dinners with actual and potential clients.
• Maintain and facilitate communication between tenants, contractors, and employees; monitor the quality of services provided and recommend changes as necessary.
• Plan and review the calendar of events for future use; maintain a proactive list of needs for events, crowd control staffing, contractors, and vendors.
• Maintain a variety of event records and reports; interpret contracts and prepare event related documents.
• Perform special projects as assigned.

Requirements

• Minimum of two (2) years of experience in coordinating and managing events in a large-scale multi-purpose facility, with experience working with convention, trade shows, exhibits, consumer shows, athletic events, concerts, and corporate meetings.
• College level course work in hospitality, business administration, communications, public relations, or a related field.

Qualifications

• Knowledge of organization, operation, and services of the City and of outside agencies as necessary to assume assigned responsibilities.
• Methods and techniques involved in managing, coordinating, and planning events.
• Convention, trade show, and entertainment terminology and procedures.
• Audience, visual, and electrical equipment and uses.
• Crowd control and security principles and practices.
• Procedures used in the set-up and clean-up of facilities.
• Accounting principles and procedures.
• Principles and practices of special lighting, booth wiring, and compressed air usage.
• Current trends in public entertainment.
• Budgetary processes.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Records management principles and procedures including record keeping and filing principles and practices.
• Methods and techniques of proper phone etiquette.
• Basic principles of business letter writing and report preparation.
• Pertinent federal, state, and local laws, codes, and regulations.

Skills

• Planning, coordinating, and managing activities and events.
• Reading and interpreting blueprints to determine the feasible use of Convention Center.
• Reviewing room arrangements and making changes or correcting deficiencies to tenant satisfaction.
• Maintaining a good working relationship with managers and tenants.
• Analyzing complex schedules of facilities and personnel to provide necessary staffing levels.
• Organizing and problem-solving.
• Correctly interpreting and applying general administrative and departmental policies and procedures.
• Identifying discrepancies between tenant needs and the capabilities of Convention Center.
• Gathering, analyzing, and compiling research information into a formal proposal format.
• Anticipating coverage for multiple event days and staffing accordingly.
• Solving problems within established policies.
• Working independently in the absence of supervision.
• Operating office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Establishing and maintaining a variety of files and records.
• Preparing routine correspondence and memoranda.
• Performing routine mathematical calculations.
• Responding tactfully, clearly, concisely, and appropriately to inquiries from other City staff, the general public, and outside agencies.
• Working nights, weekends, and holidays as needed to perform the job duties.
• Planning and organizing work to meet changing priorities and deadlines.
• Understanding and carrying out oral and written directions.
• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective working relationships with those contacted in the course of work.

Benefits

The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. To view the current benefits summary, visit: https://www.anaheim.net/DocumentCenter/View/30970/Benefits-Summary-Full-Time. For additional information about the City's benefits, visit: www.myanaheimbenefits.com.