Event Manager

Key Responsibilities

• Serve as the key liaison between the sales team, hotel departments, and clients, ensuring clear communication throughout the event process.
• Oversee the customer experience from file turnover to post-event follow-up, ensuring that clients' needs are met and expectations exceeded.
• Lead pre-event and post-event meetings, including Banquet Event Order (BEO) meetings and room block reviews, ensuring every detail is properly addressed and executed.
• Manage group room blocks and meeting space for assigned events, utilizing tools like Marriott Global Source, Training Energizers, and eTools (eRooming Lists, eProposals, Passkey) to streamline processes and ensure accuracy.
• Efficiently manage customer budgets, forecast group sleeping rooms, and event revenue, maximizing opportunities to upsell products and services to clients.
• Stay current on trends in event management and design, incorporating fresh and creative ideas to enhance guest experiences.
• Gather client feedback, address concerns promptly, and collaborate with hotel departments to resolve any issues and ensure continuous improvement.
• Participate in site inspections with potential clients and support the sales process, showcasing the hotel’s event offerings and capabilities.
• Adhere to all company policies, procedures, and standards related to event management, ensuring compliance throughout each phase of the event planning process.

Perks & Benefits

• Health, Dental, and Vision Coverage: Full coverage options, including FSA and HSA plans.
• 401(k) with Company Match: A matching retirement plan to help you plan for your future.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail across PCH properties and globally through Marriott.
• Career Growth Opportunities: Access to ongoing training and development, with clear paths for career advancement.