Event & Hospitality - Director of Operations - Dallas / Fort Worth/ Austin

We are a national destination management company with over 14 offices nationwide and over 250 team members—and growing. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. With over 57 industry awards, we demonstrate our commitment to excellence. Join this award-winning team!

Hello! Destination Management specializes in destination management services and the design and production of special events. We are seeking a career-minded individual who thrives in a fast-paced, high-energy work environment where excellence is the norm.

About the Role

The Director of Operations provides strategic and hands-on leadership to ensure Hello! Destination Management delivers exceptional programs and consistently exceeds client expectations. This role leads day-to-day operations, develops Account Managers and Operations team members, and ensures proposals, vendors, staffing, and on-site execution align with service standards, budgets, and timelines.

Responsibilities

• Design and lead program operations, including support in other destinations as needed.
• Attract, retain, train, and mentor Account Managers and Operations team members on best practices and service standards.
• Serve as a subject matter expert in destination management services (group transportation, theme décor and entertainment, tours, activities, off-site events, and related services).
• Provide daily guidance, coaching, and performance support to maximize team effectiveness.
• Lead proposal development, including pricing and costing, and provide clear direction to support staff as needed.
• Conduct site inspections and oversee operational readiness for programs and events.
• Negotiate with vendors to secure quality services, strong value, and reliable delivery.
• Identify, schedule, and manage quality part-time field staff to support program execution.
• Oversee program closeout, including final invoice preparation and client-ready documentation.

What Success Looks Like

• Programs are delivered smoothly, safely, and on time, with high client satisfaction.
• Proposals are accurate, competitive, and aligned with cost, margin, and scope expectations.
• Vendors and field staff consistently meet quality standards and reflect the Hello! brand.
• Account Managers and Operations team members are developed, supported, and retained.
• Operational processes are organized, repeatable, and continuously improved.

Key attributes for success: strong organization, time management, communication, proficiency in Excel and Word, one-on-one personal interaction, and an outgoing, positive attitude.

Requirements

• 5+ years of hospitality and leadership experience.
• Valid driver’s license with a good driving record.

Schedule

This position is based on client needs and will require working days, evenings, and/or nights, as well as holidays and weekends. The role is based in Dallas but requires support for surrounding Dallas-area markets and Austin, TX.