Event Guest Services Representative - Entertainment Administration

About the role

Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.

Responsibilities

• Continually exceed guest expectations for service and satisfaction in all areas of the event experience.
• Have a thorough knowledge of all seat locations, concessions, restrooms, merchandising, and all other pertinent areas within HRL.
• Greets guests and scans tickets and / or escorts guests to their proper assigned seats.
• Acknowledges all guest-related issues and reports to Supervisor.
• Maintains a clean, safe & healthy work environment while enforcing all of HRL policies and procedures.
• Perform other duties as assigned.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the company's mission and values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Employee must stand during entire shift.
• Occasionally must walk on stairs.

Benefits

• Medical, Dental, Vision, and Prescription coverage
• Life and Accident insurance
• Pet and Legal plans
• 401K with company match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• Eligibility to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

Pay

$16.00 per hour