Event Coordinator

Responsibilities

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Know and live the mission and the White Lodging/brand basics.
• Understand the Hotel Improvement Plan.
• Type Banquet Event Orders, resumes and cover sheets and distribute to the appropriate hotel departments.
• Produce all correspondence in a professional manner.
• Handle special projects from the Event Management Director/Managers.
• Responsible for tracking and maintaining purchase orders and invoices.
• Order supplies for office.
• Log and file turnovers from Sales.
• Attend BEO meeting when necessary.
• Cook up affiliate groups with Event Manager’s supervision.
• Arrange in-house meetings including blocking space and creating the BEO.
• Type post-con reports and critiques.
• Create house accounts in PMS and bookings in Delphi.
• Always answer the telephone within three rings with a smile and answer questions accordingly or transfer.
• Call customer for guarantee number and enter in Delphi.
• Complete order form for amenities, electrical service, security, telecom and parking vouchers.
• Provide support for business center.
• Establish, develop and maintain a filing system.
• Have knowledge and familiarity with hotel facility.
• Have effective communication skills.
• Ensure security and confidentiality of all guest and hotel information and material.
• Practice energy conservation at all times.
• Notify manager/AYS of maintenance issues.
• Maintain a clean and orderly work area in accordance with hotel standards.
• Attend work on time as scheduled and adhere to attendance policy.
• Participate in daily preshift.
• Utilize property Service Recovery/Defect Tracking processes.
• Report unsafe conditions and suspicious activity to Loss Prevention/Management.
• Practice safety standards at all times and keep the property safe for guests and fellow associates.
• Use wet floor signs as needed.
• Use personal protective equipment.
• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
• Communicate properly and effectively with the guest, associates and managers.
• Effectively respond to guest complaints.
• Promote teamwork and associate morale.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
• Adhere to all work rules, procedures and policies established by the company.

Qualifications

Must pass certification quiz/test for position.

Knowledge of Excel and Word.

Experience with PMS and Delphi is a plus.

Benefits

• Medical, Dental, and Vision
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms