Event Coordinator

Summary

This individual will work hand-in-hand with our Catering and Events Manager to execute an exceptional experience for all banquet events. The individual will coordinate all details and catering-related needs of groups and special events.

Essential Duties

• Contacts customers face-to-face, by telephone, and/or email to confirm, coordinate, and update details for scheduled events and/or parties
• Details each group's event needs, which may include but are not limited to: menu planning, meal times, and room setup
• Credits facility tours and site visits for groups
• Tracks guarantees and deadlines based on event requirements and timelines
• Coordinates with Marketing and Sales, as well as Food and Beverage departments, to ensure specified arrangements are carried out as planned
• Completes projects as directed in relation to the area of events and catering operations
• Aids in the coordination of department members that may include, but are not limited to: Servers, Hosts, and Set-Up staff
• Aids in monitoring business volume forecasts and plans accordingly in areas of manpower, productivity, costs, and other operational needs
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction
• Aids the manager in communicating any changes or new policies and procedures to the department
• Maintains regular and reliable attendance
• Ensures accurate and timely invoicing for all services rendered, including recording events in the POS system

Education/Experience

• Associate's degree (AA) and 1–2 years of related experience and/or training; or equivalent combination of education and experience

Physical Demands

• Frequently stands, walks, sits, talks, and hears
• Sits, talks, and hears
• Regularly uses hands and reaches with hands and arms
• Occasionally climbs, balances, stoops, kneels, crouches, tastes, or smells
• Lifts up to 20 pounds and occasionally lifts up to 50 pounds

Environment/Noise

• Occasionally works in outdoor weather conditions
• Noise level is moderate

Certificates/Licenses

• Driver's license may be required

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g., associates may be required to communicate with English-speaking customers or co-workers; equipment manuals may be in English)
• Knowledge of software applications such as Microsoft Word, Excel, and POS systems
• Knowledge of Delphi preferred
• Prior supervisory and management experience preferred

About Troon

Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.