event coordinator

Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores in the United States, Canada, and online. The company’s purpose is to fuel the joy of creativity and celebration.

Responsibilities

• Plan, coordinate, and facilitate events (including kids’ birthday parties and craft classes) within the store to provide a stress‑free, fun, and engaging experience.
• Demonstrate and instruct party participants in craft projects, perform face painting, and manage party add‑ons such as goody bags and balloons.
• Communicate event details with clients and store team members; adjust plans based on client feedback and create backup/emergency plans.
• Set up, break down, and clean before and after each event while upholding cleanliness and safety standards.
• Provide friendly customer service: help customers shop, locate products, and ensure a fast, friendly checkout experience.
• Promote the Rewards program and Private Label Credit Cards, enroll customers, and educate on the Voice of Customer survey.
• Assist with Omni‑channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloads, stocking, planogram (POG) processes, merchandise recovery, and Store‑in‑Stock Optimization (SISO) duties.
• Support shrink and safety programs and adhere to Standard Operating Procedures and company policies.
• Cross‑train in Custom Framing sales and production.
• Perform daily store cleanliness activities (sweeping, vacuuming, dusting, restroom upkeep).
• Other duties as assigned.

Requirements

• Retail and/or customer service experience required.
• Experience working with children and children’s events.
• Excellent people skills and ability to handle job stress.
• Strong communication skills (written, verbal, non‑verbal) and active listening.
• Organizational, interpersonal, and creative problem‑solving abilities.
• Energetic, enthusiastic personality.

Physical Requirements

• Ability to remain standing for long periods.
• Ability to move throughout the store, bend, lift, carry, reach, and stretch.
• Lifting heavy boxes and accessing high shelves using a ladder or similar equipment.
• Work may include outdoor tasks (e.g., retrieving shopping carts, unloading trucks) and exposure to glass cutter and heat press in the frame shop.

Work Environment

• Public retail store setting; climate‑controlled public areas, some non‑climate‑controlled stock rooms.
• Work hours may include nights, weekends, and early mornings.
• Interaction with guests of all ages (4 to 94+).

Benefits

• 401(k) with employer match (eligible positions).
• Employee Assistance Program.
• Medical, dental, and vision coverage, including telemedicine services.
• Flexible spending accounts and commuter benefits.
• Tuition assistance and adoption assistance.
• Voluntary insurance options.
• Employee discounts and access to partner discount programs.