Event Concierge/Billing Coordinator

About the Organization

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions.

Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage—beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

About the Role

Starting rate: $20.00 per hour

The Event Concierge is the liaison between Event Sales and/or Event Planning Manager and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details. The Event Concierge/Billing Coordinator will also be the hotel-level Group Billing and AR facilitator. Duties include tracking upcoming groups for deposit needs, assisting with group billing adjustments post-event, and supporting the AR team in collection attempts as needed. A technical mindset is required, as the ability to adapt to and learn various operational systems is essential.

Responsibilities

• Serve as the liaison between Event Sales/Event Planning Manager and on-site meeting contacts.
• Address special needs or requests for events and meetings.
• Maintain detailed knowledge of hotel meeting facilities, group dynamics, and event details.
• Facilitate group billing and accounts receivable (AR) processes.
• Track upcoming groups for deposit needs and assist with delayed payments.
• Support post-event billing adjustments and AR collection efforts.
• Adapt to and learn various operational systems.

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Ability to stand for long periods of time.
• Ability to sit for long periods of time.
• Ability to lift, pull, and push moderate weight (approximately 25 lbs).
• Must be able to work a flexible schedule including mornings, afternoons, evenings, weekends, and holidays.

Benefits

• Opportunities to work around the world with Hyatt Hotels and Resorts.
• Discounted and complimentary hotel room nights.
• Free employee meals in our employee dining hall.
• Free covered parking.
• Medical, dental, and vision insurance (for full-time colleagues).
• Retirement savings plan.
• Excellent training and professional development.
• Tuition/wellness reimbursement, up to $1,000 a year.
• Employee Stock Purchase plan.
• Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and many more).

Pay

Starting rate: $20.00 per hour