Event Billing Administrator

Key Responsibilities

• Respond to customer event inquiries ensuring customers receive timely resolution and accurate information
• Collaborate closely with Operations Managers to plan, coordinate, and execute successful events
• Conduct post-event reviews to evaluate performance, gather feedback, and ensure high levels of customer satisfaction
• Reconcile customer accounts and issue invoices to customers
• Ensure that receivables are collected promptly and entered into PARIS
• Conduct periodic reconciliation of accounts to ensure accuracy; request balance adjustments and credit refunds as needed
• Audit between the invoiced list and access list of parker usage for accuracy
• Prepare information for managers as scheduled or requested
• Maintain accounting filing system
• Review and issue landlord statement and reports
• Provide general office support
• Communicate professionally at all times with guests, client, and teammates
• Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
• Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
• Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
• Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
• Answer inbound emails, phone calls, within department and individual Service Level and Quality goals
• Act as point of contact for both internal and external monthly parking customers
• Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders
• Provide comprehensive branch, lot and account maintenance support
• Process all work orders and meter out reporting and uploads the required documents to the share drive
• Process hotel voids and enters into wireless system for revenue purposes
• Maintain deliverable events calendar
• Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here
• Answer inbound calls and meet individual Service Level and Quality goals
• Act as first point of contact for both internal and external parking customers
• Provide service for telephone-based customers for sign-ups and maintenance of parking accounts
• Provide user support/assistance to customers using the web-based interface
• Complete all after-call work required to finalize a new customer sign-up or modify an account
• Aid daily parkers with meter out of orders and requests for information
• Other duties as assigned

Skills, Knowledge and Expertise

• Must be at least 18 years of age
• G12/Equivalent 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred
• 1 year data entry experience equaling 40 WPM
• Knowledge of contact center policies and software, including CRM, phone systems, etc
• Strong work ethic and reliability with professionalism and poise
• Superior interpersonal, verbal, and written communication skills
• Exceptional written oral communication skills
• Strong analytical abilities and sound judgment in decision-making
• Strong attention to detail and high degree of accuracy is key
• Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
• Ability to multitask, prioritize, and organize within a structured environment
• Flexibility and adaptability
• Motivated, take initiative and possess strong work ethic
• Ability to respond to customer complaints maintain professionalism at all times
• Conflict resolution
• Exceptional communication, tact and customer service skills
• Ability to assist customers with diverse requirements
• Exceptional telephone etiquette
• Intermediate knowledge of computer software applications – MS office
• Ability to successfully and consistently achieve individual and departmental service level goals
• Positive, team-oriented attitude and ability to balance independent workload with broader team goals

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.