Event Associate

At DICK’S Sporting Goods, we believe in how positively sports can change lives. Our team creates confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to an inclusive and diverse workforce that reflects the communities we serve.

About the role

The Event Associate provides thoughtful product recommendations that fit the skill/experience level of each athlete and supports the Field/Lead Coach for in‑store sport events, both on and off the field. The role also assists with DICK’S sponsored camps, clinics, and programs, bringing passion and expertise for sports to our experiential store.

Responsibilities

• Drive the highest level of customer service, ensuring teammates embody DICK’S common purpose and deliver hassle‑free, athlete‑first service.
• Assist the Field Lead/Coach with field programming, guiding athletes to have fun and participate safely.
• Build relationships with local schools, community organizations, sports leagues, and homeschool groups to create partnerships and field events.
• Collaborate with the Community Team to bring clinics, camps, and after‑school programming to the field.
• Provide outstanding teammate training and coaching, including one‑on‑one conversations, group training sessions, and role‑play exercises.
• Adjust priorities and manage time wisely in a fast‑paced, ever‑changing environment.
• Adhere to all loss‑prevention standards.
• Promote company programs such as warranty sales, Scorecard loyalty program, private‑label credit cards, and other seasonal promotions.
• Deliver consultative product expertise to athletes, demonstrating excellent product knowledge.
• Perform other tasks as assigned by management.

Qualifications

• At least 2 years of customer service experience (preferred).
• Customer‑service oriented.
• Strong attention to detail.