Event Administrator

Essential Duties and Responsibilities

• Maintain and monitor the front office
• Answer telephone calls promptly and assist event attendees or walk-ins with questions and concerns
• Aid with ticket sales for concerts and performances held at the facility
• Aid Sales and Event Services team with paperwork as needed
• Maintain event files, mail, binders, and office supply inventory
• Aid with cleaning, maintaining, setup/teardown pre/post events, and be hands-on during events
• Show attention to detail and consistency of service
• Report evidence of facility/maintenance repairs, damage, or vandalism
• Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility
• Adhere to company dress code which includes non-slip closed-toe shoes
• Maintain safe, secure, and sanitary working conditions
• Be personable, courteous, and helpful to all guests/attendees
• Maintain an effective working relationship with employees and others encountered through the course of employment
• Report to work when scheduled, on time, in proper and clean uniform, including name tag
• Maintain good attendance and promptness
• All other duties as assigned

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Flexible availability to work certain shifts, including nights, weekends, and holidays
• Must have a sense of urgency and be able to respond quickly, resourcefully, and problem-solve
• Able to listen and follow instructions. Follow oral and written instructions and communicate effectively with others in both oral and written form
• Able to lift and move heavy objects
• Work effectively under pressure and/or stringent schedule and produce accurate results in a fast-paced environment
• Able to work independently, exercising judgment and initiative
• Common sense

Education and Experience

• High School diploma or GED
• 1-2 years related experience and/or training or equivalent combination of education and experience
• Working knowledge of the principles of facility management, services, and equipment for a similar facility
• Computer Skills: PC proficiency, including Word, Excel, PowerPoint, and other standard office equipment. As well as, have a basic understanding or willingness to learn booking software systems.

Physical Demands

• While performing the duties of this job, the employee is regularly required to move around the facility.
• May require extended periods of walking/standing on cement floors
• May require periods of sitting
• May require feeling and reaching with hands and arms
• May require some bending and stooping
• Ability to work in both indoor and outdoor settings, generally not subject to adverse working conditions
• May require limited exposure to dust, grime, noise, fumes, wet floors etc., including weather
• May require irregular and/or extended hours, including weekends, evenings, and holidays, determined by event schedule and/or department needs.