Evening Receptionist (Part Time)

About the role

Jewish Family and Children's Services (JFCS) has served the San Francisco Bay Area for 175 years. We offer world-class services to support individuals and families across all stages of life, including adoption, mental health, senior care, disability services, financial assistance, Holocaust education, and youth development. Our mission and work are rooted in Jewish values, and we serve people of all faiths and backgrounds.

Responsibilities

• Serves as the primary staff member responsible for building reception coverage during evening and/or after-hours, following all agency policies, procedures, and protocols
• Greets all clients and visitors in a warm, professional and courteous manner – both in person or over the phone. Maintains visible and consistent front desk presence to ensure responsive service during operational hours
• Facilitates the flow of clients attending meetings or appointments and monitors the traffic entering and exiting the facility
• Maintains the professional appearance and general upkeep of the HQ lobby, front desk, and waiting area (“Gallery”)
• Operates and monitors the agency’s building security systems, including closed-circuit cameras and door sensors. Alerts appropriate personnel to minor security issues and escalates major incidents to the Sr. Director of Facilities Operations, central security services, and SFPD as directed
• Accepts, logs, and notifies recipients of deliveries; tracks all pickups and deliveries at the front desk

Qualifications

• High school diploma or equivalent (some college coursework or an associate’s degree is a plus)
• One to two years of experience in reception, customer service, or administrative support in a professional setting is required
• Must be able to sit and remain in a stationary position constantly. The person in this position needs to be able to move frequently around the work area to assist clients and staff, and to access file systems, supplies, and office equipment occasionally
• Must be able to lift, hold, push, pull and/or move up to 25 pounds occasionally, such as office supplies
• Demonstrates basic computer proficiency skills, general comfort with technology
• Calm under pressure; strong commitment to providing responsive services to the community and the ability to establish and maintain excellent rapport with clients, families, staff, and community members
• Previous experience with computerized card-access security systems desired
• Must be able to work a regular schedule listed; occasional flexibility required for coverage needs