Evening Receptionist Nursing Home

About the role

We are currently seeking a Receptionist to welcome visitors, residents, and family members with a friendly and helpful attitude. The Receptionist provides information about the facility’s services, visiting hours, and relevant policies.

Responsibilities

• Greeting and Assisting Visitors: Welcoming visitors, residents, and family members with a friendly and helpful attitude; providing information about the nursing home’s services, visiting hours, and relevant policies.
• Answering Phones and Managing Inquiries: Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments; addressing inquiries about the facility, resident status, and general information.
• Check-in and Check-out Procedures: Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols.
• Mail and Package Handling: Receiving, sorting, and distributing incoming mail and packages; arranging outgoing mail and packages for pickup or delivery.
• Emergency Response: Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff in case of an emergency or security concern.
• Coordinating with Staff and Residents: Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information.
• Maintaining Reception Area: Keeping the reception area clean, organized, and presentable; ensuring that reading materials and other amenities for visitors are readily available.
• Crisis Management: Being prepared to handle difficult or upset visitors in a professional and empathetic manner.
• Adherence to Policies and Regulations: Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations.
• Training and Orientation: Assisting new employees or volunteers with orientation to the nursing home and explaining receptionist procedures and protocols.

Skills & Qualifications

• Experience with hospitality, seniors, health care and service delivery preferred.
• Customer Service/Hospitality background preferred.
• Strong communication skills required.
• Ability to work well with others in a fast-paced dynamic environment.

Pay

$18.00 - $20.00 per hour

Schedule

Part-time, 4:00PM to 9:00PM Monday - Friday

Benefits

• Professional Growth & Stability
• Weekly Pay
• Innovative Training Programs