Evening Receptionist

Summary/Objective

In keeping with our organization’s goal of improving the lives of the Residents we serve, the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. The Receptionist will be responsible for answering incoming calls, directing calls to the appropriate persons and mail distribution. The Receptionist also supports multiple departments by providing general office/clerical support.

Essential Functions

• Operate multiline telephone and paging system.
• Answer incoming calls, determine the nature of the call and route the call to the appropriate party.
• Locate personnel by using overhead paging system.
• Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor’s entry to the facility if needed.
• Reports suspicious behavior to the supervisor on duty.
• Responds to resident emergencies by calling appropriate internal and external parties based on community protocol.
• Receives, sorts and forward's incoming mail.
• Captures and coordinates the pick-up and delivery of express mail services.
• Reports all resident and Resident concerns to the appropriate department head.
• Maintains a list of all Residents by name and room number, staff extension numbers and key personnel.
• Handles sensitive information regarding Residents and other facility matters with professionalism and confidentiality.
• Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times.
• Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.
• Communicates and interacts effectively and tactfully with Residents/residents, visitors, families, peers and supervisors.
• Attends and participates in departmental meetings and in-services as directed.
• Responds special requests made by residents, Residents and family members.
• May be asked to do basic office/ clerical functions.

Benefits

• Amazing Benefits!
• New added bonuses and perks
• Earned it bonus
• PTO
• Paid orientation
• Very supportive management
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discounts
• Monthly gift cards