Evening Receptionist

Essential Duties And Responsibilities

• Greet residents, families, visitors, vendors, and other guests in a friendly and professional manner.
• Answer, screen, and direct incoming telephone calls to the appropriate department or staff member.
• Afford assistance to visitors with directions and general facility information.
• Maintain a neat, organized, and professional front desk and lobby area.
• Receive and distribute mail, packages, deliveries, and other correspondence.
• Provide basic clerical and administrative support, including filing, copying, scanning, faxing, and data entry as assigned.
• Afford assistance with resident and family inquiries and direct concerns to the appropriate department or supervisor.
• Communicate effectively with nursing, administration, social services, admissions, and other departments as needed.
• Maintain resident, employee, and facility information in a confidential manner in accordance with HIPAA and facility policies.
• Afford assistance with emergency communication procedures and announcements as directed.
• Monitor individuals entering and exiting the facility in accordance with facility policies and safety procedures.
• Maintain appropriate documentation, logs, and front desk records as assigned.
• Demonstrate patience, courtesy, and professionalism when interacting with residents, including individuals who may be confused, anxious, or require additional assistance.
• Report unusual situations, safety concerns, resident concerns, or emergencies promptly to the appropriate staff member.
• Perform additional administrative and receptionist duties as assigned.

Qualifications

• A high school diploma or equivalent required.
• Previous receptionist, customer service, office, or healthcare experience preferred.
• Experience in a skilled nursing facility, assisted living facility, hospital, or other healthcare setting is a plus.
• Strong customer service and interpersonal skills.
• Basic computer skills and ability to use email and standard office programs.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to multitask and remain professional in a busy healthcare environment.
• Dependable, punctual, and able to work independently with appropriate supervision.

Schedule

Part-time position. Hours may include weekdays, evenings, weekends, and/or holidays based on facility needs.

General Expectations

The Front Desk Receptionist is expected to promote a positive image of the facility at all times and demonstrate respect, compassion, professionalism, and excellent customer service when interacting with residents, families, visitors, and coworkers.