DirectJobHub
Jobs · Administrative · Washington

Evening Program Assistant at Blaine Veterans Center

Compass Housing Alliance · Seattle, WA · Today
Administrative$25.24/hrFull-time

About the role

The Program Assistant observes, records, and responds as needed to the comings and goings of guests/residents/participants and staff, and maintains a safe and comfortable environment, to respond to issues as appropriate. They serve as a member of the program services team; they support and work with them to serve the community by providing trauma-informed assistance.

About the program

Blaine Veterans Center is a 24-hour shelter program, which provides enhanced emergency shelter for 36 male-identifying veterans. Guests access on-site housing navigation, hygiene services, daily meals, and a variety of case management resources to help eliminate barriers to stability. This intensive case management program is designed to move participants towards stable, permanent housing.

About the organization

Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW) as of January 1, 2026. After years of affiliation and partnership, Compass and LCSNW are joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope. By combining LCSNW’s network of health and human services and Compass’s expertise in affordable housing and emergency services, we can provide a holistic support to the communities we serve.

Location

Queen Anne Neighborhood (Seattle, WA)

Reports to

?Program Manager

FLSA Status

Non-Exempt

Schedule

Friday-Tuesday 4pm-12am with monthly staff meeting Tuesday 2-4pm

Meal period

Paid (30-minutes)

Pay range

$25.24 per hour Level 2: 2.5% increase after a consecutive year of employment

Essential duties and responsibilities

  • Provide trauma-informed monitoring of activity in and around the building to ensure safety, security, and comfort of guests/residents/participants and staff.
  • MEDIATE CONFLICTS AND PROVIDE DE-ESCALATION AND CRISIS INTERVENTION; MODEL APPROPRIATE PROBLEM SOLVING AND REFER TO APPROPRIATE SERVICES AS NEEDED.
  • AID IN SUPPORT OF PROGRAM ACTIVITIES. INCLUDING MEAL SERVICES, ASSISTING GUESTS/RESIDENTS/PARTICIPANTS WITH TASKS SUCH AS LAUNDRY ACCESS AND/OR INSTRUCTION, GROUP ACTIVITIES, OR OTHER SIMILAR ACTIVITIES.
  • ENGAGE GUESTS/RESIDENTS/PARTICIPANTS TO ASSESS NEEDS PROVIDING IMMEDIATE AND APPROPRIATE INFORMATION AND REFERRALS.
  • RESPOND TO GUEST/RESIDENT/PARTICIPANT AND/OR BUILDING NEEDS TO MANAGEMENT AND ENSURE SUPPLY/EQUIPMENT IS IN STOCK FOR USE.
  • MONITOR SECURITY CAMERAS, MAKE PERIODIC SECURITY ROUNDS OF THE BUILDING, CHECK LIGHTS, DOORS, AND WINDOWS, AND INVESTIGATE NOISE AND OTHER COMPLAINTS.
  • LOG ALL ACTIONS, INCIDENTS, RULE ENFORCEMENTS, AND REPORT UNUSUAL OR SENSITIVE MATTERS TO THE PROGRAM COORDINATOR AND/OR MANAGER.
  • CONTROL AFTER-HOURS FRONT DOOR/ACCESS AND MONITOR GUEST/RESIDENT/PARTICIPANT LOG ENFORCING RULES AND RESTRICTIONS.
  • FOLLOW BUILDING/STAFF SAFETY AND EMERGENCY PROCEDURES ACCORDING TO PROGRAM AND AGENCY POLICIES.
  • PERFORM LIGHT JANITORIAL DUTIES, AS ASSIGNED.
  • RECOGNIZE THE VALUE THAT DIFFERENT PERSPECTIVES AND CULTURES BRING TO THE ORGANIZATION.
  • MANTAIN A FAVORABLE WORKING RELATIONSHIP WITH ALL OTHER AGENCY EMPLOYEES TO FOSTER AND PROMOTE A COOPERATIVE AND HARMONY WORKING CLIMATE.
  • PROJECT A FAVORABLE IMAGE OF THE ORGANIZATION TO PROMOTE ITS AIMS AND OBJECTIVES AND FOSTER AND ENHANCE PUBLIC RECOGNITION AND ACCEPTANCE OF ALL ITS AREAS OF ENDEAVOR.
  • PERFORM ALL DUTIES AND RESPONSIBILITIES IN A TIMELY AND EFFECTIVE MANNER IN ACCORDANCE WITH ESTABLISHED AGENCY POLICIES TO ACHIEVE THE OVERALL OBJECTIVES OF THIS POSITION.

Knowledge, skills, and abilities

  • Maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.
  • Demonstrate knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.
  • Demonstrate knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.
  • Manage difficult interpersonal situations effectively and know when to seek out support from your manager when needed.
  • Work in a fast-paced environment with frequent interruptions and crisis situations.
  • Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
  • Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
  • Strong problem-solving skills are required to be successful in this role.
  • Aptitude for learning new technology skills with Microsoft products and other internet-based software.
  • Able to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).

Education and/or experience

  • At least 1 year of experience in a social/human service setting, preferred.
  • Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
  • Familiarity with topics of housing instability, mental health, substance use, sexual assault, and/or domestic violence, preferred.
  • Experience working in an environment where language may be a barrier, preferred.
  • Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).

Requirements

  • PHYSICAL DEMANDS WHILE PERFORMING THE DUTIES OF THIS JOB, THE EMPLOYEE IS REGULARLY REQUIRED TO TALK AND LISTEN.
  • THE EMPLOYEE IS FREQUENTLY REQUIRED TO STAND, WALK, USE HANDS TO FINGER/HANDLE/FEEL/TYPE, AND REACH WITH HANDS AND ARMS.
  • REQUIRES THE ABILITY TO OCCASIONALLY PUSH, PULL, LIFT, AND/OR CARRY SUPPLIES UP TO 20 POUNDS.
  • WORK TAKES PLACE IN A SOCIAL SERVICES/SHEDDING/ SUPPORTIVE HOUSING ENVIRONMENT WHERE LONG PERIODS OF SITTING, WORKING ON A COMPUTER, WALKING TO VARIOUS WORK AREAS, GOING UP AND DOWN STAIRS, AND STANDING ARE REQUIRED.
  • MENTAL EFFORTS LIKE ATTENTION TO DETAIL, INTERACTING WITH OTHERS IN-PERSON AND THROUGH EMAIL, USING CRITICAL THINKING SKILLS TO STRATEGIZE, DEVELOP AND IMPLEMENT BUSINESS PLANS, CREATE, AND EDIT DOCUMENTS, LISTEN, AND PARTICIPATE VERBALLY AT MEETINGS.

Similar jobs