Evening/Overnight Customer Service Representative
Our New Jersey 82,000 square foot facility includes the largest emergency contact center in the United States. Our Houston, Texas facility includes a fully redundant emergency contact center supported by a diverse talent hub. These two critical infrastructure facilities are staffed and operated 24/7/365 and require best-in-class uptime, including high-availability data centers with the highest uptime expectations.
About the role
We have immediate openings for Evening Shift Customer Service Representatives. The next training class will begin on September 21, 2026 and will run for five weeks Monday - Friday 11:00AM - 7:30PM. Working in our call center, your schedule will be the same every week and overtime is voluntary. We provide fully paid training and offer several evening or overnight schedule options.
Responsibilities
- Monitor emergency alarm signals in a clean and modern call center environment
- Provide excellent customer service to our customers
- Collect information from our customers to update their accounts
- Follow company processes and procedures to ensure the proper handling of each alarm
- Dispatch emergency services such as the police, fire department, or EMS when required
Requirements
- You want to work in a fast-paced call center environment where you will help protect people and keep them safe
- Detail-oriented with solid communication skills
- Enjoy learning new skills, systems, processes, and procedures
- High School Diploma or GED required
- Access to reliable transportation
- 1-year prior customer service experience in a call center environment
Benefits
- Paid vacation
- Paid holidays
- Health, dental, and vision insurance
- Generous 401k plan with company match
Pay
$16 - $18 an hour