Evening Front Desk Representative

About the Role

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, presenting a positive image for the company. This role offers a fun work environment, paid training, and flexible shifts ideal for students or those seeking extra hours. Advancement opportunities are available due to rapid school growth.

Responsibilities

• Answers telephones, responds to inquiries, takes messages, and directs phone calls professionally.
• Processes student registrations using effective sales and customer service techniques.
• Schedules and manages birthday and pool parties, supervising private party staff.
• Resolves customer concerns and complaints with a professional approach.
• Assists members with purchases of merchandise and vending items.
• Greets parents and students at the front desk and checks in students using the attendance tracking system.
• Maintains cleanliness of the front desk, Snack Shack, changing areas, restrooms, and observation area.
• Monitors the Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence, responding in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides administrative support to management, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice-daily student lesson schedules for instructors and management staff.
• Enforces safety rules and regulations to prevent accidents and administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned.

Requirements

• Must be willing to train as a swim instructor.
• Ability to work with children.
• Excellent interpersonal communication and organizational skills.
• Must pass background examinations (included with training).
• High school diploma or GED required.
• Intermediate-level computer skills using Word, Excel, and other software systems.
• Shallow Water Lifeguard, CPR, First Aid, and AED certifications required (can be obtained through Goldfish Swim School after training).

Benefits

• Leadership roles and advancement opportunities.
• Flexible hours.
• Great pay.
• Valuable work experience.
• Increased social opportunities, including shout awards, gift cards, and fun social events.
• Future references and referrals.