Evanston Response Ambassador- Open Availability- $24HR

MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence. We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement.

About the role

We are seeking a professional and motivated Concierge Evanston Ambassador to join our team. This position is responsible for leading the lobby at premium commercial and residential buildings—set the tone for service, oversee front desk operations, and partner with the client/leasing team. Strong administrative and people skills required.

Responsibilities

• Work in commercial and residential settings
• Greet residents/guests, manage visitors/access, handle packages
• Coordinate daily schedules with client/leasing; perform property rounds and respond to issues
• Lead and coach the concierge team; “own” the lobby experience
• Oversee front desk operations including visitor management, access control, and package handling
• Handle administrative tasks such as emails, logging information, and filing as required
• Communicate effectively with clients, residents, MFort supervisors, and team members
• Enforce company policies, site post orders, and standard operating procedures
• Perform other duties as assigned by site management or MFort leadership

Requirements

• 18+ years of age; high school diploma or GED
• Valid IL PERC & 20-hour security training (or ability to obtain)
• 3+ years of concierge/front desk leadership experience
• Excellent customer service, communication, and multitasking skills
• Reliable under pressure
• Able to stand/walk for extended periods
• Pass drug and background checks

Pay

$24.00 per hour, with progressive pay increase to $25.00 per hour within 180 days.

Schedule

Varies—responsible for covering all shifts (1st, 2nd, 3rd) at various luxury high-rise buildings.