EV Field Service Technician

About the role

We are seeking a skilled EV Field Service Technician responsible for the installation, maintenance, troubleshooting, and repair of electric vehicle charging infrastructure (EVSE). This role ensures high system uptime, safe operations, and reliable customer-facing charging performance across commercial and fleet charging sites. Technicians in this role act as the primary field authority for EV charging equipment diagnostics, repairs, commissioning support, and preventative maintenance.

Core Objectives

• Perform preventative maintenance on EV charging stations
• Troubleshoot and repair EVSE electrical, mechanical, and communication/network issues
• Conduct commissioning support for newly installed EV charging systems
• Test and verify proper operation of chargers, including voltage, continuity, and communication signals
• Replace and repair components including connectors, cables, displays, boards, relays, and breakers
• Support firmware updates, configuration checks, and connectivity validation
• Ensure compliance with electrical safety standards and site-specific protocols
• Accurately complete service reports, test logs, and digital documentation in CMMS or dispatch systems

Required EV Technician Competencies

• Electrical & Technical Skills
• Strong understanding of AC/DC electrical systems (up to 480V preferred)
• Ability to read and interpret electrical schematics and wiring diagrams
• Hands-on experience with EVSE systems
• Knowledge of breakers, contactors, relays, transformers, and control circuits
• Experience with voltage testing, continuity testing, and multimeter use
• Low-voltage and communication troubleshooting (Ethernet, LTE, OCPP systems)
• Familiarity with OCPP-based networked charging systems
• Diagnostics of charger faults (offline units, failed sessions, charging interruptions)
• Firmware updates and remote system troubleshooting support
• Understanding of load management systems (basic operational level)

Field Execution Skills

• Preventative maintenance execution per OEM guidelines
• Safe replacement of EV charging components in live or de-energized environments
• Site readiness verification and post-service operational testing
• Clean and accurate field documentation (photos, service notes, test results)

Competencies

• Strong troubleshooting and diagnostic thinking
• Safety-first mindset in energized environments
• Accountability and ownership of field outcomes
• Clear communication with dispatch, engineering, and client stakeholders
• Ability to work independently across multiple sites
• Strong attention to detail in technical execution and reporting

Education & Experience

• 2–5+ years in electrical field service, EVSE, telecom, or industrial electrical systems preferred
• Prior experience working with EV charging infrastructure strongly preferred
• Electrical apprenticeship, trade school, or equivalent hands-on experience
• Valid driver’s license required

Physical Requirements

• Ability to lift up to 50 lbs
• Work in outdoor environments and variable weather conditions
• Climb ladders and work at installed equipment height
• Travel between multiple job sites as required

Rewards

• Competitive hourly compensation based on experience
• Medical, dental, and vision benefits
• IRA with company 3% match
• Wellhub/Gympass fitness membership benefit

Commitment to Diversity

We are committed to building a team that reflects the communities and industries we serve. We believe diverse perspectives strengthen execution, safety, and innovation in the field.