EUC Engineer

Responsibilities

• Owns the technical strategy and day-to-day management of Microsoft Intune, including device enrollment, application deployment, compliance policies, conditional access, and Windows Autopilot.
• Evaluates, implements, and manages Apple device management solutions (Jamf, Kandji, or equivalent) to support the growing macOS and iOS footprint across PANTHERx.
• Manages Active Directory (AD) and Azure Active Directory (Entra ID), including user/group management, group policy, hybrid identity synchronization, and conditional access policies.
• Powers the technical implementation and lifecycle management of conferencing and collaboration technology, including Microsoft Teams Rooms configuration, firmware updates, troubleshooting, and AV integration.
• Designs and implements application packaging and deployment workflows, making applications available for deployment by helpdesk and application support teams.
• Leverages IT service management and ticketing platforms to log, track, and resolve incidents and service requests, and contributes to knowledge base and runbook development for support teams.
• Utilizes monitoring, alerting, and observability tools to proactively identify endpoint and collaboration system issues, track compliance dashboards, and surface adoption metrics.
• Supports pipeline and work tracking platforms used by the IT team for change management, project tracking, and continuous improvement workflows.
• Evaluates and recommends EUC tooling, platforms, and processes; identifies gaps in the current stack and brings forward solutions for approval.
• Develops and maintains documentation for EUC processes, configurations, and troubleshooting procedures.
• Collaborates with the security team to ensure endpoint compliance, patch management, and adherence to HIPAA and SOC 2 requirements.

Requirements

• 5+ years of hands-on experience in end-user computing, endpoint management, or desktop engineering.
• Proven experience with Microsoft Intune, including device enrollment, application deployment, compliance policies, and Windows Autopilot.
• Strong knowledge of Active Directory and Azure Active Directory (Entra ID), including user/group management, group policy, and hybrid identity.
• Experience with macOS and iOS device management (Jamf, Kandji, or equivalent Apple MDM platforms).
• Hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, and Teams.
• Experience with Azure Virtual Desktop (AVD), including user profile management (FSLogix) and application delivery.
• Experience with Microsoft Teams Rooms, AV systems, and conferencing technology lifecycle management.
• Familiarity with IT service management platforms, monitoring and observability tools, and work tracking or pipeline tools used in enterprise IT environments.
• Strong troubleshooting skills for Windows, macOS, and mobile platforms, including application compatibility and network connectivity issues.
• Strong documentation and process development skills.

Preferred Qualifications

• MICROSOFT certifications (MD-102 Endpoint Administrator, MS-102 Microsoft 365 Administrator, or equivalent).
• Experience in healthcare or other highly regulated industries (HIPAA, SOC 2, or equivalent compliance frameworks).
• Familiarity with PowerShell, scripting, or automation for endpoint management tasks.
• Knowledge of application packaging and deployment workflows (MSIX, App-V, or equivalent).
• Background in identity and access management (IAM), including conditional access and multi-factor authentication (MFA).
• Prior experience with enterprise helpdesk, monitoring/alerting, or DevOps tooling in an IT environment.
• Leadership or mentorship experience, with interest in growing into a senior or management role.