ETF Basket Administrator

About the role

The role supports the daily oversight, validation, and timely dissemination of ETF baskets, playing a critical role in managing basket operations.

Responsibilities

• Support the daily ETF basket production cycle, including review, validation, and timely release of baskets in line with market and operational deadlines.
• Maintain and review key reference data used in basket administration, including fund setup details, security identifiers, and other operational attributes required for accurate basket support.
• Partner with internal stakeholders across fund servicing, operations, technology, product, and service teams to escalate and resolve production issues and processing delays.
• Support new ETF launches by reviewing operational readiness, validating setup requirements, confirming data availability, and ensuring basket support processes are established ahead of launch.
• Aid in ongoing product maintenance and operational event support, including impacts from distributions, corporate actions, and fund changes that affect basket composition or release timing.
• Track open issues and recurring themes, provide updates in daily team forums, and maintain clear documentation of action items, ownership, and expected resolution timelines.
• Participate in incident follow-up and root cause discussions related to basket processing, helping to identify control gaps and opportunities for remediation.
• Contribute to process improvement efforts focused on reducing manual intervention, enhancing controls, improving exception visibility, and increasing workflow efficiency.

Qualifications

• Bachelor's degree in accounting or relevant field preferred.
• 3-5 years of total work experience preferred.
• Experience in ETF operations, fund servicing, securities operations, asset servicing, or a related investment operations environment.
• Working knowledge of ETF baskets, creation/redemption workflows, and primary market operational processes.
• Ability to manage time-sensitive responsibilities in a high-volume, deadline-driven environment.
• Strong analytical and problem-solving skills, with the ability to investigate issues, assess impact, and drive resolution.
• Strong attention to detail and ability to work accurately across multiple systems, reports, and operational data sources.
• Effective written and verbal communication skills, including the ability to provide concise and meaningful updates to internal stakeholders.
• Advanced proficiency in Excel and comfort working with operational files, templates, trackers, and reporting tools.
• Strong organizational skills and ability to manage multiple priorities simultaneously.

Preferred Qualifications

• Direct experience with ETF basket administration, basket dissemination, or operational support for basket-related workflows.
• Familiarity with fund setup processes, security master/reference data, and identifier maintenance.
• Knowledge of distribution events, corporate actions, and NAV-related operational impacts affecting ETF processing.
• Experience supporting new fund launches or product onboarding activities within an ETF or fund operations environment.
• Exposure to incident management, issue tracking, service delivery reporting, and control enhancement initiatives.
• Experience working with cross-functional partners to implement workflow improvements or operational process changes.