Estimator

Responsibilities

• Review all damage reports and photographs to determine the full extent of repairs needed.
• Thoroughly inspect vehicles and document all visible damage.
• Write accurate and complete repair estimates using CCC ONE and Mitchell Estimating systems.
• Enter customer and insurance company notes into CCC ONE.
• Enter detailed estimate line notes and upload labeled photos into CCC ONE.
• Verify whether customer insurance policies cover OEM or aftermarket parts and explain the differences to customers.
• Check availability of non-OEM parts while writing original estimates.
• Follow up on estimates not scheduled within 24 hours and make additional attempts to secure repairs.
• Review all damages with customers during drop-off appointments, including prior and accident-related damage.
• Review completed repairs with customers during vehicle delivery.
• Address customer concerns professionally and provide exceptional customer service throughout the repair process.
• Handle obvious total loss vehicles and non-drivable vehicles.
• Absorb incoming phone calls as needed.
• Order parts and materials needed to complete repairs.
• Verify incoming parts and mirror-match replacement parts with damaged parts.
• Organize parts and distribute them to technicians.
• Return incorrect or damaged parts to suppliers.
• Schedule repairs and coordinate with production staff to ensure timely completion.
• Maintain repair progress and ensure quality standards are met.
• Prepare invoices upon completion of repairs.

Qualifications

• Valid Driver's License required.
• Previous estimating, collision repair, auto body, automotive, or insurance-related experience preferred.
• CCC ONE and Mitchell Estimating experience preferred.
• Strong computer skills.
• Excellent phone etiquette and customer service skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Automaticism knowledge and common-sense understanding of vehicle parts and repairs.
• Professional demeanor and positive attitude.
• Ability to work respectfully and effectively with customers, insurance adjusters, vendors, and coworkers.

Physical Requirements

• Ability to sit, stand, bend, twist, and walk throughout the workday.
• Ability to lift up to 50 pounds, with assistance available when needed.
• Ability to work in both office and shop environments.