Estimator

Responsibilities

• Greet customers in a friendly and professional manner.
• Answer phone calls and respond to emails promptly and courteously.
• Aid customers with scheduling appointments for estimates, repairs, and other services.
• Collect and record customer information accurately in the system.
• Create detailed estimates for vehicle repairs using CCC Estimating software, including parts, labor, and other necessary services.
• Perform parts mirror matching to ensure accurate pricing and availability of replacement parts.
• Prepare supplements to be submitted to insurance companies for additional repair work or unexpected costs.
• Communicate effectively with technicians and other staff to coordinate repairs and service timelines.
• Provide accurate explanations of repair processes, estimates, and parts matching to customers.
• Keep customers informed about the status of their vehicles and any delays or changes in the repair timeline.
• Handle customer complaints and concerns with empathy and professionalism, working to resolve issues promptly.
• Process payments and invoices accurately.
• Maintain a clean and organized work environment.

Qualifications

• A high school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience in customer service roles, preferably in an automotive or body shop environment.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficient computer skills, including experience with CCC Estimating software, customer management systems, and Microsoft Office Suite.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry, record-keeping, and parts matching.
• Knowledge of automotive terminology and repair processes is desirable but not required.
• Experience creating estimates and supplements for insurance companies is a plus.
• Willingness to learn and adapt to new technologies and procedures.
• Ability to work independently as well as part of a team.

Benefits

• Competitive pay based on experience.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for career growth and advancement within the company.
• Training and development programs.